Job summary
We have an exciting opportunity for a full-time Helpdesk Administrator to join our busy team in the Estates department based at Rampton Hospital. The post holder will form part of the existing Helpdesk team and will be the first point of contact for all calls received from Trust staff, external customers and contractors regarding the reporting of maintenance requirements within the Forensic settings, which can include maintenance repairs, transport, portering jobs and room bookings.
You will provide a friendly and proactive service to customers requesting jobs through a variety of communication (email, telephone, and face to face) as well as general administrative work to assist the Department including monitoring of contractors and raising purchase orders relating to their work.
Interviews to be held on 27th and 29th October 2025.
Main duties of the job
With strong administrative skills and customer focus, you will be required to record accurate details of all requests for maintenance using the CAFM (Computer Aided Facilities Management System (FSI Concept), demonstrating an efficient handling of each query which may be giving an update on how an issue/job is progressing and reassuring the caller that their job will be dealt with in a timely manner, ensuring the details are processed correctly and passed onto the appropriate team for action.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
Job description
Job responsibilities
This role requires an experienced Helpdesk Administrator who is able to effectively communicate with internal and external departments, agencies and contractors whilst employing consistent and rigorous attention to detail and confidentiality with the ability to provide a pleasant and efficient response to a wide range of callers and enquiries on a daily basis. The post holder will work independently but also as part of a team and be expected to use their own initiative in all areas of their work.
You will need to have:
A good standard of general educationKnowledge of a customer services environmentExperience of working in an office environmentGood telephone/customer services mannerGood communication skillsConversant with Microsoft Office packagesAccurate keyboard skillsGood organisational skillsFamiliar with electronic diary systems
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Job description
Job responsibilities
This role requires an experienced Helpdesk Administrator who is able to effectively communicate with internal and external departments, agencies and contractors whilst employing consistent and rigorous attention to detail and confidentiality with the ability to provide a pleasant and efficient response to a wide range of callers and enquiries on a daily basis. The post holder will work independently but also as part of a team and be expected to use their own initiative in all areas of their work.
You will need to have:
A good standard of general educationKnowledge of a customer services environmentExperience of working in an office environmentGood telephone/customer services mannerGood communication skillsConversant with Microsoft Office packagesAccurate keyboard skillsGood organisational skillsFamiliar with electronic diary systems
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person Specification
Qualifications
Essential
- General education
- RSA II/OCR II Typewriting (or equivalent experience)
Desirable
- European Computer Driving Licence
- RSAII/OCR II Word Processing (or equivalent
- RSAIII (or equivalent) Typewriting
- NVQ2 Business Administration
- NVQ2 Customer Care
Training
Essential
- Participate in mandatory training
Desirable
- Customer Care
- Undertake training commensurate with role
Experience
Essential
- Knowledge of a customer services environment
- At least 1 year customer services experience
- Experience of working in an office environment
- Able to work using their own initiative and as part of a team
Desirable
- Knowledge of data retrieval systems
- Understanding of customer awareness
- Experience in similar post
Knowledge
Essential
- Working knowledge and conversant with Microsoft Office packages
- Working knowledge of database systems
- Accurate keyboard skills and attention to detail
- Good organisational skills
- Good telephone/customer services manner
- Familiar with electronic diary systems
- Ability to use their own initiative
- Prioritise workloads
Desirable
- Knowledge of Policies and Procedures.
- Knowledge of Estates & Facilities
- Database skills
Values & Behaviours
Essential
- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- oAll colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Physical Requirements
Essential
- Sitting for long periods due to inputting on a computer
- Occasional lifting (of boxes/stationery orders)
Dispositional attributes
Essential
- Motivated and conscientious
- Excellent communication skills
- Effective under pressure
- Team Player
Desirable
- Willingness to undertake new activities
Person Specification
Qualifications
Essential
- General education
- RSA II/OCR II Typewriting (or equivalent experience)
Desirable
- European Computer Driving Licence
- RSAII/OCR II Word Processing (or equivalent
- RSAIII (or equivalent) Typewriting
- NVQ2 Business Administration
- NVQ2 Customer Care
Training
Essential
- Participate in mandatory training
Desirable
- Customer Care
- Undertake training commensurate with role
Experience
Essential
- Knowledge of a customer services environment
- At least 1 year customer services experience
- Experience of working in an office environment
- Able to work using their own initiative and as part of a team
Desirable
- Knowledge of data retrieval systems
- Understanding of customer awareness
- Experience in similar post
Knowledge
Essential
- Working knowledge and conversant with Microsoft Office packages
- Working knowledge of database systems
- Accurate keyboard skills and attention to detail
- Good organisational skills
- Good telephone/customer services manner
- Familiar with electronic diary systems
- Ability to use their own initiative
- Prioritise workloads
Desirable
- Knowledge of Policies and Procedures.
- Knowledge of Estates & Facilities
- Database skills
Values & Behaviours
Essential
- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- oAll colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Physical Requirements
Essential
- Sitting for long periods due to inputting on a computer
- Occasional lifting (of boxes/stationery orders)
Dispositional attributes
Essential
- Motivated and conscientious
- Excellent communication skills
- Effective under pressure
- Team Player
Desirable
- Willingness to undertake new activities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
