Job summary
The Registration Authority (RA) plays a vital role in delivering Identity & Access Management across NHS Spine applications and NHS Spine-enabled Electronic Patient Records (EPR), as well as key components of the Electronic Staff Record (ESR). Our work is essential in managing user identities and ensuring secure access to both trust and national resources, alongside the ongoing maintenance and configuration of NHS Spine applications.
We are seeking two team-oriented individuals with a strong desire to learn to join our friendly and supportive service. You will be part of a small dynamic team, initially in a temporary capacity, contributing to the delivery of the trust's Digi-Care programme. In this pivotal role, you will be a part of the team that Spine enables the RiO EPR, provisioning Care Identities, implementing Position Based Access Control (PBAC), and providing ongoing user support across the trust's geography.
This post is offered on a hybrid working basis subject to service requirements and in line with the organisation's flexible working arrangements. If you are eager to develop your skills in a collaborative environment and make a meaningful impact on healthcare delivery, we would love to hear from you!
Main duties of the job
Key Responsibilities:
User Onboarding: Onboard new users to Care Identities through multiple pathways, including digital and in-person identity verification. Delivering scheduled & ad-hoc appointments, walk-in clinics, and supporting on-site project sessions for RiO Spine enablement.
Access Management: Assignment, modification and revocation of user access across various applications, ensuring only those with a legitimate relationship are provided access to local and national information.
Authentication Management: Issuance along with provision of technical support for authenticators such as Smartcards and Windows Hello.
User Support: Provide first and second line support to approximately 5,500 established users across all team related matters, in-person, over the phone, and electronically whilst balancing the demands of the RiO Spine enablement programme.
Audit Assistance: Assist with auditory requirements related to user identities, access permissions, authentication, and application usage to uphold trust and compliance standards, including the Data Security Protection Toolkit (DSPT).
The ideal candidate will be highly computer literate, exceptionally organised, and a strong team player. Previous exposure to RA processes or NHS applications will be advantageous.
Effective communication skills are essential, enabling you to engage clearly and confidently with colleagues at all levels. A desire to learn and adapt to new concepts will be as equally as important.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
Job description
Job responsibilities
Please refer to Job Description and Person Specification attached to the vacancy for more details of the job.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Job description
Job responsibilities
Please refer to Job Description and Person Specification attached to the vacancy for more details of the job.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person Specification
Qualifications
Essential
- Advanced level of computer literacy acquired through training to level 4, including diploma, NVQ, completion of an NHS Apprenticeship or an equivalent level of experience.
Desirable
- Digital & I.T related qualifications
Training
Essential
- Ability to keep training up to date as required
Experience
Essential
- Experience of providing clear and concise communication to staff at all levels, both internally and externally to the organisation.
- Experience of excelling where there are competing deadlines and priorities.
- Experience of working well both under instruction / supervision and autonomously using own initiative.
- Experience of Inputting data into digital applications.
- Experience of applying a methodical approach to problem management.
- Experience of following process and procedure.
Desirable
- Experience of working with digital applications, ideally within the NHS or similar organisation.
- Experience of working with the Data Protection Act 2018 and Computer Misuse Act 1990.
- Experience of providing a Customer Care / Service Desk Service to users.
Knowledge
Essential
- Working knowledge of Microsoft Office applications.
- Awareness of Data Protection and Confidentiality legislation.
- Awareness of Identity and Access Management.
- Awareness of Digital Service Management processes / procedures / methodologies.
Desirable
- An understanding of NHS Information Governance standards.
- An understanding of NHS Cyber Security principles.
- Awareness of Identity and Access Management within the NHS.
- Awareness of Project Management principles.
Skills
Essential
- Confidence to challenge inappropriate practices or breaches of policy/procedure with integrity, tact and sensitivity.
- Ability to plan, prioritise and re-organise conflicting workload whilst helping to support the rest of the team, during times of repeated interruption.
- Ability to present information clearly and communicate technical concepts to a varied audience.
- Proven ability to effectively manage stress in a high-pressure environment.
- High level of accuracy and excellent attention to detail.
- Able to work enthusiastically and collaboratively as part of a team.
- A desire to continue personal professional development, learn new technologies, and update skills and knowledge on an on-going basis.
- Flexible approach to work.
- Excellent verbal and written communication skills.
- Excellent organisational skills and time management.
- Ability to analyse and interpret data.
Contractual Requirements
Essential
- Ability and Willingness to Travel throughout the Trust, including where appropriate, to inpatient and secure locations.
Physical Requirements
Essential
- Has the physical ability to perform the full range of duties.
Person Specification
Qualifications
Essential
- Advanced level of computer literacy acquired through training to level 4, including diploma, NVQ, completion of an NHS Apprenticeship or an equivalent level of experience.
Desirable
- Digital & I.T related qualifications
Training
Essential
- Ability to keep training up to date as required
Experience
Essential
- Experience of providing clear and concise communication to staff at all levels, both internally and externally to the organisation.
- Experience of excelling where there are competing deadlines and priorities.
- Experience of working well both under instruction / supervision and autonomously using own initiative.
- Experience of Inputting data into digital applications.
- Experience of applying a methodical approach to problem management.
- Experience of following process and procedure.
Desirable
- Experience of working with digital applications, ideally within the NHS or similar organisation.
- Experience of working with the Data Protection Act 2018 and Computer Misuse Act 1990.
- Experience of providing a Customer Care / Service Desk Service to users.
Knowledge
Essential
- Working knowledge of Microsoft Office applications.
- Awareness of Data Protection and Confidentiality legislation.
- Awareness of Identity and Access Management.
- Awareness of Digital Service Management processes / procedures / methodologies.
Desirable
- An understanding of NHS Information Governance standards.
- An understanding of NHS Cyber Security principles.
- Awareness of Identity and Access Management within the NHS.
- Awareness of Project Management principles.
Skills
Essential
- Confidence to challenge inappropriate practices or breaches of policy/procedure with integrity, tact and sensitivity.
- Ability to plan, prioritise and re-organise conflicting workload whilst helping to support the rest of the team, during times of repeated interruption.
- Ability to present information clearly and communicate technical concepts to a varied audience.
- Proven ability to effectively manage stress in a high-pressure environment.
- High level of accuracy and excellent attention to detail.
- Able to work enthusiastically and collaboratively as part of a team.
- A desire to continue personal professional development, learn new technologies, and update skills and knowledge on an on-going basis.
- Flexible approach to work.
- Excellent verbal and written communication skills.
- Excellent organisational skills and time management.
- Ability to analyse and interpret data.
Contractual Requirements
Essential
- Ability and Willingness to Travel throughout the Trust, including where appropriate, to inpatient and secure locations.
Physical Requirements
Essential
- Has the physical ability to perform the full range of duties.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
