Job summary
Since October 2020 the responsibility for the commissioning of Adult Secure Care mental health, learning disability and autism services has transferred from NHS England (NHSE) Specialised Commissioning to Provider Collaboratives (PCs).
Fifteen Provider Collaboratives nationally coordinate and deliver care for adult patients requiring low and medium secure care.
The East Midlands area Provider Collaborative is called IMPACT.
IMPACT is a partnership of 9 NHS and independent sector providers and is led by Nottinghamshire Healthcare NHS FT as the Lead Provider.
The other organisations in the collaborative are:
Cygnet HC
Derbyshire Healthcare NHS FT
Elysium HCNottinghamshire Partnerships NHS TrustLeicestershire Partnership NHS TrustLincolnshire Partnerships NHS FTNorthamptonshire NHS FTPriory HCSt Andrews HC
In order to preserve integrity and avoid conflicts of interest, Nottinghamshire Healthcare Foundation Trust as the Lead Provider developed an arms-length commissioning and clinical oversight function (the IMPACT commissioning hub). IMPACT's commissioning hub's role involves understanding the local population and empowering local clinicians and Experts by Experience to design improved pathways of care. Through the Lead Provider arrangements IMPACT also sub-contracts other providers e.g. to support discharges from secure care, assure the quality of services and lead the necessary reporting regionally and nationally to NHSE.
Main duties of the job
The post holder will play a key role in supporting the IMPACT commissioning hub with the co-ordination of case management activities and quality oversight of the care and treatment of patients within adult secure care settings across the East Midlands.
In addition, this role provides a unique opportunity to support and be mentored by our team of case managers to provide credible oversight and facilitation of care for patients.
As Quality / Associate Case Manager, the post holder will be an integral part of the IMPACT commissioning hub supporting clinical, operational and quality oversight for the patient population within adult secure care.
This will be a varied and supportive role, working alongside IMPACT and partner organisations to monitor service improvement and support patients along their care pathway across the provider collaborative.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job description
Job responsibilities
The postholder will (not exhaustive):
Support the day-to-day management of the quality monitoring processes for adult secure services within agreed standard operating procedures.
Providing oversight of patient pathways, identifying potential/actual gaps in provision and providing early identification of barriers to progress that may hinder patient flow
Provide reports as required using both qualitative and quantitative information drawn from local, regional and national data sources, Identify emerging trends and themes and potential quality concerns
Provide clinical advice and expertise to support the quality of care and experience for service users in secure care working closely in support of case managers.
Identify emerging trends and themes and potential quality concerns.
Listening to and talking with patients, their families and carers and ensuring their voices are heard and acted upon
Attend relevant meetings such as internal hub meetings, weekly urgent escalation calls, provider contract meetings, quality and incident review meetings and working parties.
To support the quality oversight and surveillance of provider organisations and review action plans alongside case managers to ensure lessons are learnt and quality improvements are embedded.
Liaising with relevant stakeholders such as ICSs, NHSE and other provider collaboratives.
To ensure policies and procedures support and reflect the activities and responsibilities outlined above.
If you would like to know more and to speak to a member of our team, please contact Emma Gray IMPACT Quality & Governance Lead emma.gray@nottshc.nhs.uk
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Job description
Job responsibilities
The postholder will (not exhaustive):
Support the day-to-day management of the quality monitoring processes for adult secure services within agreed standard operating procedures.
Providing oversight of patient pathways, identifying potential/actual gaps in provision and providing early identification of barriers to progress that may hinder patient flow
Provide reports as required using both qualitative and quantitative information drawn from local, regional and national data sources, Identify emerging trends and themes and potential quality concerns
Provide clinical advice and expertise to support the quality of care and experience for service users in secure care working closely in support of case managers.
Identify emerging trends and themes and potential quality concerns.
Listening to and talking with patients, their families and carers and ensuring their voices are heard and acted upon
Attend relevant meetings such as internal hub meetings, weekly urgent escalation calls, provider contract meetings, quality and incident review meetings and working parties.
To support the quality oversight and surveillance of provider organisations and review action plans alongside case managers to ensure lessons are learnt and quality improvements are embedded.
Liaising with relevant stakeholders such as ICSs, NHSE and other provider collaboratives.
To ensure policies and procedures support and reflect the activities and responsibilities outlined above.
If you would like to know more and to speak to a member of our team, please contact Emma Gray IMPACT Quality & Governance Lead emma.gray@nottshc.nhs.uk
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Person Specification
Additional requirements
Essential
- Postholder is required to have a full driving license and access to a vehicle in order to conduct regular site visits across the East Midlands region and beyond.
Qualifications
Essential
- Registered health or social care professional
- Educated to degree level or equivalent level of experience of working at a senior level in specialist area
Training
Essential
- Evidence of post qualifying and continuing professional development.
Experience
Essential
- Experience of working at a senior level within mental health, learning disability & autism services and systems.
- Experience of working in Quality, Clinical Governance or Risk Management in the health and care sector.
Desirable
- Experience of working within adult secure services.
- Experience of working with ICSs (NHS and local authorities plus third sector).
- Leadership, staff and people management experience including setting and monitoring objectives against performance, disciplinary hearings and staff development.
- Experience of creating and implementing processes to support the development of strategy and implementation of vision.
Knowledge
Essential
- Knowledge of current health & social care policy including the NHS Long Term Plan and Provider Collaboratives.
- Knowledge of specialist areas acquired through degree or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent in key areas relating to oQuality Monitoring and Assurance oRoot Cause Analysis/Case Investigations oSpecialised Commissioning
- Knowledge of Quality Systems currently being used by the healthcare services, e.g. Serious Incidents Evidence of post qualifying and continuing professional development.
- Knowledge and experience of dealing with quality & clinical governance.
- Understanding of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.
Desirable
- Detailed operational knowledge and experience of specialised secure care mental health, learning disability & autism and forensic services.
- Knowledge of other mental health specialties e.g. CAMHS, Deaf, Acquired Brain Injury, Eating Disorder and Perinatal services.
- Detailed knowledge of issues pertaining to the specialist mental health services, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life license, Ministry of Justice procedures and child protection legislation and Safeguarding procedures
Skills
Essential
- Demonstrate an understanding of the commissioning function of healthcare services
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- High-level communication especially skills across a range of agency and professional boundaries at a national level.
- Ability to be able to challenge inappropriate clinical decisions whilst maintaining professional working relationships.
- Ability to negotiate on difficult and controversial issues including performance and change.
- Ability to analyse complex facts and situations and develop a range of options
- Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Must be able to prioritise own work effectively and be able to direct activities of others.
- Must be able to prioritise own work effectively and work under pressure.
- Self-motivated; able to work under own initiative.
- Ability to focus on the needs of the individual and the context of their pathway in relation to all clinical and legal processes.
- Proven ability to plan and organise.
- Work well as part of a team
Person Specification
Additional requirements
Essential
- Postholder is required to have a full driving license and access to a vehicle in order to conduct regular site visits across the East Midlands region and beyond.
Qualifications
Essential
- Registered health or social care professional
- Educated to degree level or equivalent level of experience of working at a senior level in specialist area
Training
Essential
- Evidence of post qualifying and continuing professional development.
Experience
Essential
- Experience of working at a senior level within mental health, learning disability & autism services and systems.
- Experience of working in Quality, Clinical Governance or Risk Management in the health and care sector.
Desirable
- Experience of working within adult secure services.
- Experience of working with ICSs (NHS and local authorities plus third sector).
- Leadership, staff and people management experience including setting and monitoring objectives against performance, disciplinary hearings and staff development.
- Experience of creating and implementing processes to support the development of strategy and implementation of vision.
Knowledge
Essential
- Knowledge of current health & social care policy including the NHS Long Term Plan and Provider Collaboratives.
- Knowledge of specialist areas acquired through degree or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent in key areas relating to oQuality Monitoring and Assurance oRoot Cause Analysis/Case Investigations oSpecialised Commissioning
- Knowledge of Quality Systems currently being used by the healthcare services, e.g. Serious Incidents Evidence of post qualifying and continuing professional development.
- Knowledge and experience of dealing with quality & clinical governance.
- Understanding of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.
Desirable
- Detailed operational knowledge and experience of specialised secure care mental health, learning disability & autism and forensic services.
- Knowledge of other mental health specialties e.g. CAMHS, Deaf, Acquired Brain Injury, Eating Disorder and Perinatal services.
- Detailed knowledge of issues pertaining to the specialist mental health services, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life license, Ministry of Justice procedures and child protection legislation and Safeguarding procedures
Skills
Essential
- Demonstrate an understanding of the commissioning function of healthcare services
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- High-level communication especially skills across a range of agency and professional boundaries at a national level.
- Ability to be able to challenge inappropriate clinical decisions whilst maintaining professional working relationships.
- Ability to negotiate on difficult and controversial issues including performance and change.
- Ability to analyse complex facts and situations and develop a range of options
- Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Must be able to prioritise own work effectively and be able to direct activities of others.
- Must be able to prioritise own work effectively and work under pressure.
- Self-motivated; able to work under own initiative.
- Ability to focus on the needs of the individual and the context of their pathway in relation to all clinical and legal processes.
- Proven ability to plan and organise.
- Work well as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
