Job summary
Nottinghamshire Healthcare NHS Foundation Trust are looking to appoint a suitably qualified and experienced Digital Systems Specialist to work in the Application Delivery function within Digital Systems.
As a part of this role and with the support of the Senior Digital Systems Specialist, the successful candidate will work as a 3rd line specialist within their function.
You will be a member of the Digital Systems Team that provides expertise in 3 key technology areas:
Core Services - Responsible for directory and access control services, email and filtering services and Microsoft 365 services.Application Delivery - Responsible for back end support of clinical and non-clinical applications, solutions to be hosted by 3rd party providers, implementation of monitoring tools.Platform, Security and Automation - responsible for remediation of penetration test vulnerabilities, monitoring of security related application and tools, enacting hardening as required.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Main duties of the job
- Back end support, maintenance and configuration for clinical and non-clinical applications.
- Deployment of solutions to be hosted by 3rd party providers.
- Configuration and management of monitoring solutions for Application Delivery and wider use within Technology Services.
- Management of Databases.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job description
Job responsibilities
The Digital Systems Team operates as part of the Technology Services function within the Digital, Data and Technology Services Group. This is an exciting opportunity for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding ICT Operations department.
As a team, we provide advanced technical expertise to support, maintain and deliver across a range of ICT critical infrastructure & systems. This is a lead role in a key technology area: Platform, Security and Automation.
You will therefore:
Work with appropriate teams to ensure appropriate back up and retention of applications and related data.
Coordinate and complete upgrade and maintenance activities including patch, upgrade, hot fix deployment in line with agreed schedules and processes.
Design, development and deployment of proactive performance and integrity monitoring for the supported services.
Assist with resolution of Service Desk calls and underlying problem diagnosis as appropriate in line with agreed SLAs or OLAs.
Raise, implement, and review technical change requests in line with the Trust ICT Change Management Policy
Work with Solutions Architects and Senior Digital Systems Specialists to review and develop solutions, considering disaster recovery and resilience and propose technical designs.
Support of applications and services including implementation, maintenance, management, monitoring and patching.
Maintain and update applicable documentation, such as diagrams, manuals and procedures, and ensure the service catalogue is accurate and up-to-date.
Work with Project Managers and Programme Managers on projects as directed by Digital System Manager, including agreement of transition to live service.
Lead on non-project work packages to deploy minor works and agreed solutions.
Maintain comprehensive documentation of resolved issues, troubleshooting procedures, and best practices to create a knowledge base for the support team. Regularly sharing knowledge and expertise with team members will be encouraged.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Job description
Job responsibilities
The Digital Systems Team operates as part of the Technology Services function within the Digital, Data and Technology Services Group. This is an exciting opportunity for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding ICT Operations department.
As a team, we provide advanced technical expertise to support, maintain and deliver across a range of ICT critical infrastructure & systems. This is a lead role in a key technology area: Platform, Security and Automation.
You will therefore:
Work with appropriate teams to ensure appropriate back up and retention of applications and related data.
Coordinate and complete upgrade and maintenance activities including patch, upgrade, hot fix deployment in line with agreed schedules and processes.
Design, development and deployment of proactive performance and integrity monitoring for the supported services.
Assist with resolution of Service Desk calls and underlying problem diagnosis as appropriate in line with agreed SLAs or OLAs.
Raise, implement, and review technical change requests in line with the Trust ICT Change Management Policy
Work with Solutions Architects and Senior Digital Systems Specialists to review and develop solutions, considering disaster recovery and resilience and propose technical designs.
Support of applications and services including implementation, maintenance, management, monitoring and patching.
Maintain and update applicable documentation, such as diagrams, manuals and procedures, and ensure the service catalogue is accurate and up-to-date.
Work with Project Managers and Programme Managers on projects as directed by Digital System Manager, including agreement of transition to live service.
Lead on non-project work packages to deploy minor works and agreed solutions.
Maintain comprehensive documentation of resolved issues, troubleshooting procedures, and best practices to create a knowledge base for the support team. Regularly sharing knowledge and expertise with team members will be encouraged.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person Specification
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Physical Requirements
Essential
- Ability to move, carry, transport potentially heavy, equipment
Qualifications
Essential
- Degree level qualification or equivalent experience, plus specialist experience.
- Must have either; substantial experience in a 3rd line infrastructure role; or some experience working in a 2nd line infrastructure engineer role supported by a level 6 qualification (Bachelor's degree equivalent)
Training
Essential
Desirable
- Relevant technical certification (eg. MCSA) or technical degree level qualification
- ITIL v3 or above Foundation Certificate
Experience
Essential
- Practitioner level experience in Systems Administration / Engineering with a working knowledge of modern operating systems (Microsoft Windows or Linux), server and system administration tool sets, such as Active Directory, Exchange and Group Policies
- Experience in producing process guides and technical documentation as well as information to support decision making
- Practitioner in deploying, configuring and administering monitoring solutions such as Solarwinds, Microsoft Sentinel, and Lansweeper
- Practitioner in working with 3rd party solution providers to deploy and troubleshoot managed solutions
Desirable
- Awareness of project implementation processes/techniques
- Practitioner level experience as a 3rd line IT specialist
Knowledge
Essential
- Maintain knowledge of technology trends and best practice with in the technology sector with attention to how that may be applied to health care setting
- Awareness of IT Security principles and techniques such as penetration testing
- Awareness of the principles IaaS, PaaS, SaaS and On Premise solutions
- Practitioner level knowledge of SQL backend management including back up and restore, configuration and management of SQL Servers.
- Working knowledge of ERP scale applications, ideally within a healthcare setting.
Desirable
- Working knowledge of scripting languages such as Powershell, or automation technologies such as Power Automate
- Awareness of monitoring and alerting tools such as SolarWinds, Lansweeper and Microsoft Sentinel
- Awareness of remote management capabilities such as SCCM, InTune/EndPoint Manager
- Working knowledge of cloud technologies, specifically around Microsoft Azure and Office 365
- Working knowledge of system level architecture and design
- Practitioner level knowledge of pharmacy applications such as CMM/Wellsky Medicines Management
- Practitioner level Knowledge of building management systems including Trend 963/IQ Vision.
- Practitioner level Knowledge of electronic patient record systems such as RIO and SystmOne.
Skills
Essential
- Ability to work on multiple workstream simultaneously and to agreed timescales
- Ability to work without supervision for prolonged periods of time, implementing planned work to agreed timescales
- Ability to explain complex technical concepts to non-technical staff
- Exceptional stakeholder engagement skills and strong customer focus
- Awareness of technical design
- Working knowledge of troubleshooting across a wide breadth of server-side applications and investigative skills that can be evidenced through industry exposure.
Desirable
- Ability to quickly adapt to, and learn, new applications to a basic level of support and deployment
Contractual Requirements
Essential
- Must be willing to participate in out of hours roster if requested
- A full current UK driving licence and access to a vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010
Person Specification
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Physical Requirements
Essential
- Ability to move, carry, transport potentially heavy, equipment
Qualifications
Essential
- Degree level qualification or equivalent experience, plus specialist experience.
- Must have either; substantial experience in a 3rd line infrastructure role; or some experience working in a 2nd line infrastructure engineer role supported by a level 6 qualification (Bachelor's degree equivalent)
Training
Essential
Desirable
- Relevant technical certification (eg. MCSA) or technical degree level qualification
- ITIL v3 or above Foundation Certificate
Experience
Essential
- Practitioner level experience in Systems Administration / Engineering with a working knowledge of modern operating systems (Microsoft Windows or Linux), server and system administration tool sets, such as Active Directory, Exchange and Group Policies
- Experience in producing process guides and technical documentation as well as information to support decision making
- Practitioner in deploying, configuring and administering monitoring solutions such as Solarwinds, Microsoft Sentinel, and Lansweeper
- Practitioner in working with 3rd party solution providers to deploy and troubleshoot managed solutions
Desirable
- Awareness of project implementation processes/techniques
- Practitioner level experience as a 3rd line IT specialist
Knowledge
Essential
- Maintain knowledge of technology trends and best practice with in the technology sector with attention to how that may be applied to health care setting
- Awareness of IT Security principles and techniques such as penetration testing
- Awareness of the principles IaaS, PaaS, SaaS and On Premise solutions
- Practitioner level knowledge of SQL backend management including back up and restore, configuration and management of SQL Servers.
- Working knowledge of ERP scale applications, ideally within a healthcare setting.
Desirable
- Working knowledge of scripting languages such as Powershell, or automation technologies such as Power Automate
- Awareness of monitoring and alerting tools such as SolarWinds, Lansweeper and Microsoft Sentinel
- Awareness of remote management capabilities such as SCCM, InTune/EndPoint Manager
- Working knowledge of cloud technologies, specifically around Microsoft Azure and Office 365
- Working knowledge of system level architecture and design
- Practitioner level knowledge of pharmacy applications such as CMM/Wellsky Medicines Management
- Practitioner level Knowledge of building management systems including Trend 963/IQ Vision.
- Practitioner level Knowledge of electronic patient record systems such as RIO and SystmOne.
Skills
Essential
- Ability to work on multiple workstream simultaneously and to agreed timescales
- Ability to work without supervision for prolonged periods of time, implementing planned work to agreed timescales
- Ability to explain complex technical concepts to non-technical staff
- Exceptional stakeholder engagement skills and strong customer focus
- Awareness of technical design
- Working knowledge of troubleshooting across a wide breadth of server-side applications and investigative skills that can be evidenced through industry exposure.
Desirable
- Ability to quickly adapt to, and learn, new applications to a basic level of support and deployment
Contractual Requirements
Essential
- Must be willing to participate in out of hours roster if requested
- A full current UK driving licence and access to a vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
