Job summary
The post holder will provide a clerical service within the Data Team and supporting the Family Nurse Partnership and Best Start Plus Nursing Teams.
They will support the data team's day to day operational function, with a focus on performance, audit, data entry, information extraction from electronic patient records and quality assurance. They will provide administrative support to enable timely review of data and submissions to the General Manager and the wider teams.
Main duties of the job
To carry out all aspects of clerical and administrative support.
Responsible for all aspects of data entry, emails, typing of appointment letters, telephone communication with external agencies, healthcare professionals and patients. Processing patient related spreadsheets and computer systems.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job description
Job responsibilities
Checking accuracy of data received by referring agencies before inputting into patient electronic systems.
Word process correspondence as required including letters, tasks and helping to collate reports.
To input, update and process information onto computer systems in a timely way (including Electronic Patient Records e.g. SystmOne) ensuring that information is entered in to systems correctly.
To receive and make internal and external telephone calls to staff, service users, members of the public and external agencies ensuring messages received are appropriately signposted and actioned.
Identify health and safety practices that are appropriate to self and others.
Filing and photocopying, scan and attaching documents.
To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake a personal development plan.
To work as a team to provide cover for sickness and annual leave as to support the demands of the service.
To work effectively both independently and as a team member to ensure that the Data Team achieves their set goals and targets linked to data collection.
Job description
Job responsibilities
Checking accuracy of data received by referring agencies before inputting into patient electronic systems.
Word process correspondence as required including letters, tasks and helping to collate reports.
To input, update and process information onto computer systems in a timely way (including Electronic Patient Records e.g. SystmOne) ensuring that information is entered in to systems correctly.
To receive and make internal and external telephone calls to staff, service users, members of the public and external agencies ensuring messages received are appropriately signposted and actioned.
Identify health and safety practices that are appropriate to self and others.
Filing and photocopying, scan and attaching documents.
To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake a personal development plan.
To work as a team to provide cover for sickness and annual leave as to support the demands of the service.
To work effectively both independently and as a team member to ensure that the Data Team achieves their set goals and targets linked to data collection.
Person Specification
Qualifications
Essential
- oNVQ Level 2 in Business Administration or with equivalent knowledge and experience
- oTyping/Word processing qualification to RSA/OCR III standard or equivalent level of experience.
- oO'Level / GCSE D or above in Mathematics and English (or key skills level 2).
Experience
Essential
- oBe proficient in the use of IT computer systems and competency, especially with MS Office suite (Excel, Outlook, Word, Database and internal systems including Patient and Staff Information systems).
- oData entry and analysis skills, keen eye for detail and data quality.
- oExperience of working with clinical systems.
- oExperience of collating information, evaluation and report writing.
- oExperience of working in a customer-facing role.
- oExperience of working in a busy environment.
Desirable
- Experience of working with Systmone/ health records
Skills
Essential
- oAbility to work using own initiative and work independently.
- oAbility to deal with confidential information.
- oGood organisational skills.
- oAbility to prioritise workloads.
- oGood communication skills.
Values & Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare Foundation Trust Values - Trust Honesty Respect Compassion Teamwork.
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity & Inclusion (EDI) and how it applies to their role.
Person Specification
Qualifications
Essential
- oNVQ Level 2 in Business Administration or with equivalent knowledge and experience
- oTyping/Word processing qualification to RSA/OCR III standard or equivalent level of experience.
- oO'Level / GCSE D or above in Mathematics and English (or key skills level 2).
Experience
Essential
- oBe proficient in the use of IT computer systems and competency, especially with MS Office suite (Excel, Outlook, Word, Database and internal systems including Patient and Staff Information systems).
- oData entry and analysis skills, keen eye for detail and data quality.
- oExperience of working with clinical systems.
- oExperience of collating information, evaluation and report writing.
- oExperience of working in a customer-facing role.
- oExperience of working in a busy environment.
Desirable
- Experience of working with Systmone/ health records
Skills
Essential
- oAbility to work using own initiative and work independently.
- oAbility to deal with confidential information.
- oGood organisational skills.
- oAbility to prioritise workloads.
- oGood communication skills.
Values & Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare Foundation Trust Values - Trust Honesty Respect Compassion Teamwork.
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity & Inclusion (EDI) and how it applies to their role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
