Job summary
Care Navigator - NNE
We are seeking a highly organised and motivated administrator to join our established Care Navigator team in Nottinghamshire Healthcare NHS Trust. The post involves the organisation of multi disciplinary team meetings, case finding using e-Healthscope data and helping to co-ordinate care for complex and vulnerable patient groups. We are looking for someone who enjoys working within a team and making a difference to patient's lives. You will work closely with primary and community healthcare teams in the Byron (Hucknall) locality , alongside linking with with social care, mental health teams and voluntary organisations. This is an excellent opportunity for the post holder to use their administrative and organisational skills to help clinicians deliver excellent patient care.
You will be based in Hucknall. We welcome applications for flexible working for the 25.5 hours to be worked over the week. However, the agreed hours must cover working Mondays, Tuesdays and Wednesdays and flex according to need as agreed with line manager.
Main duties of the job
For an informal chat regarding this post please contact:-
Karen Kenyon, Team Lead - Specialist Nursing on 07920235538
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job description
Job responsibilities
The role consists of the providing support and co-ordination to the multidisciplinary staff within the Byron locality, being a pivotal contact between the primary care GP practice teams and care delivery teams to ensure patients receive the right care at the right time by the most appropriate health and social care professionals. Please see the attached job description and person specification for full details of the post.
Job description
Job responsibilities
The role consists of the providing support and co-ordination to the multidisciplinary staff within the Byron locality, being a pivotal contact between the primary care GP practice teams and care delivery teams to ensure patients receive the right care at the right time by the most appropriate health and social care professionals. Please see the attached job description and person specification for full details of the post.
Person Specification
Qualifications
Essential
- Diploma level qualifaction
- NVQ Level 4 or equivalent level of experience
- 3 GCSE's Level 4 or above including English and Mathematics or equivalent
- RSA II typewriting/Word Processing, equivalent or higher
- Full UK Driving license and vehicle for business use (reasonable adjustments will be made for disabled individuals)
Experience
Essential
- Experience of working in a team environment
- Experience of working in an administrative role and/or customer care setting
- Experience of clinical systems software
Desirable
- Experience of working in a healthcare environment
Knowledge
Essential
- Knowledge of customer service
- Knowledge of MS Office
Desirable
- Working knowledge of NHS systems and procedures
- Experience of having worked in primary and/or community care
- Experience of working in the voluntary sector
Skills
Essential
- Good verbal and non-verbal communication skills
- Ability to work independently and as part of a team
- Ability to prioritise own workload
- High standard of telephone manners
- Ability to type and input data accurately
- Ability to present information accurately and clearly
- Strong organisational skills
- Ability to cope in a busy, constantly changing working environment
- Have patience, tact, be sensitive and non-judgemental
- Excellent timekeeping
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Person Specification
Qualifications
Essential
- Diploma level qualifaction
- NVQ Level 4 or equivalent level of experience
- 3 GCSE's Level 4 or above including English and Mathematics or equivalent
- RSA II typewriting/Word Processing, equivalent or higher
- Full UK Driving license and vehicle for business use (reasonable adjustments will be made for disabled individuals)
Experience
Essential
- Experience of working in a team environment
- Experience of working in an administrative role and/or customer care setting
- Experience of clinical systems software
Desirable
- Experience of working in a healthcare environment
Knowledge
Essential
- Knowledge of customer service
- Knowledge of MS Office
Desirable
- Working knowledge of NHS systems and procedures
- Experience of having worked in primary and/or community care
- Experience of working in the voluntary sector
Skills
Essential
- Good verbal and non-verbal communication skills
- Ability to work independently and as part of a team
- Ability to prioritise own workload
- High standard of telephone manners
- Ability to type and input data accurately
- Ability to present information accurately and clearly
- Strong organisational skills
- Ability to cope in a busy, constantly changing working environment
- Have patience, tact, be sensitive and non-judgemental
- Excellent timekeeping
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
