Job summary
We have an exciting opportunity within Nottinghamshire Healthcare Trust to come and work for us supporting our Clinical Team at City Central Local Mental Health Team within the Adult Mental Health Services Directorate.
We are looking for an enthusiastic individual to join our dynamic and forward-thinking administrative team. If you hold a typing or Word Processing qualification (or equivalent) and an NVQ level 2 in Business Administration (or relevant experience), are an organised team player with good communication and excellent customer service skills, we would love you to apply.
Where required, you will participate in the provision of a welcoming and confidential reception service to clients, staff and visitors.
Main duties of the job
To work as part of a local administrative team. Provide cover in the absence of colleagues and where service demands, this may include cover at other sites.
To receive and make internal and external telephone calls from staff, service users / patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
Maintain health care records including computerised systems and databases.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
- To carry out all aspects of clerical and administrative support.
- Maintain health care records including computerised systems and databases.
- Reception duties including monitoring patients & visitor attendance, dealing with telephone enquiries and incoming mail.
- To received and make internal and external telephone calls from staff, service users/patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
- Type correspondence, as required.
- Co-ordinating healthcare appointments for patients.
- Word process correspondence including letters, memos and typing reports.
- May be required to take notes/minutes at team meetings.
- Filing and photocopying, scan and attaching documents.
- To implement and maintain adequate filing and follow up systems.
- Transfer of individual and bulk files for archiving between locations.
- Input clinical data and maintain.
- Identify health and safety practices that are appropriate to self and others.
- To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake personal development plan 'My Annual Review'.
- Working as a team to provide cover for sickness and annual leave, as and when required.
- To undertake any other duties that would be a reasonable expectation of the role.
Job description
Job responsibilities
- To carry out all aspects of clerical and administrative support.
- Maintain health care records including computerised systems and databases.
- Reception duties including monitoring patients & visitor attendance, dealing with telephone enquiries and incoming mail.
- To received and make internal and external telephone calls from staff, service users/patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
- Type correspondence, as required.
- Co-ordinating healthcare appointments for patients.
- Word process correspondence including letters, memos and typing reports.
- May be required to take notes/minutes at team meetings.
- Filing and photocopying, scan and attaching documents.
- To implement and maintain adequate filing and follow up systems.
- Transfer of individual and bulk files for archiving between locations.
- Input clinical data and maintain.
- Identify health and safety practices that are appropriate to self and others.
- To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake personal development plan 'My Annual Review'.
- Working as a team to provide cover for sickness and annual leave, as and when required.
- To undertake any other duties that would be a reasonable expectation of the role.
Person Specification
Qualifications
Essential
- NVQ Level 2 Business Administration or willing to work towards
- Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience
Desirable
Skills
Essential
- Good verbal / written communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
Desirable
Experience
Essential
- Experience of working in an office/reception environment
Other Requirements
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Physical Requirements
Essential
- Has the physical ability to perform the full range of duties
Values & Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare Foundation Trust Values - Trust Honesty Respect Compassion Teamwork.
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity & Inclusion (EDI) and how it applies to their role.
Person Specification
Qualifications
Essential
- NVQ Level 2 Business Administration or willing to work towards
- Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience
Desirable
Skills
Essential
- Good verbal / written communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
Desirable
Experience
Essential
- Experience of working in an office/reception environment
Other Requirements
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Physical Requirements
Essential
- Has the physical ability to perform the full range of duties
Values & Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare Foundation Trust Values - Trust Honesty Respect Compassion Teamwork.
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity & Inclusion (EDI) and how it applies to their role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
