Job summary
The post holder will provide a high level, efficient, comprehensive and confidential admin support service to Newark and Sherwood Community Mental Health Team within Mental Health Services for Older People in Nottinghamshire. The post holder will also have reception responsibilities, meeting and greeting patients that attend the Byron House building.
The roles require an experienced individual who has a flexible approach to work and the ability to prioritise and work on their own initiative. This will include maintaining patient related records/databases, making appointments and preparing correspondence.
Main duties of the job
To work as part of a local administrative team.
To undertake office duties including message management, opening and distributing mail, operation of patient information systems, dealing with telephone calls and enquiries, production of documents, typing and photocopying, collating of documents and electronic filing as well as general administration support services.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
Efficient secretarial support, using various patient information systems, diary management, message management, opening and distributing of mail, dealing with telephone calls and enquires, production of documents, typing and audio typing, photocopying, collating of documents, electronic filing and general reception duties.
Please note this post does not meetskilllevel required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above,however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevantskill and paycriteria hereImmigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
Job description
Job responsibilities
Efficient secretarial support, using various patient information systems, diary management, message management, opening and distributing of mail, dealing with telephone calls and enquires, production of documents, typing and audio typing, photocopying, collating of documents, electronic filing and general reception duties.
Please note this post does not meetskilllevel required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above,however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevantskill and paycriteria hereImmigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
Person Specification
Qualifications
Essential
Desirable
- Medical terminology
- Audio typing
- NVQ Level 2 in Business Admin
Skills
Essential
- Excellent interpersonal/communication skills, including excellent written and oral skills
- Excellent telephone manner
- Typing skills
Training
Essential
- Microsoft Office i.e. Database, Excel, Word, Powerpoint
Experience
Essential
- Scheduling / diary management
- Experience of working in a customer-facing role
- Previous experience of working in an office environment
- Ability to work as an effective team member
Knowledge
Essential
- Computer literacy including word, excel, outlook, database
- Maintain electronic records/information on computer
Values and Behaviour
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Person Specification
Qualifications
Essential
Desirable
- Medical terminology
- Audio typing
- NVQ Level 2 in Business Admin
Skills
Essential
- Excellent interpersonal/communication skills, including excellent written and oral skills
- Excellent telephone manner
- Typing skills
Training
Essential
- Microsoft Office i.e. Database, Excel, Word, Powerpoint
Experience
Essential
- Scheduling / diary management
- Experience of working in a customer-facing role
- Previous experience of working in an office environment
- Ability to work as an effective team member
Knowledge
Essential
- Computer literacy including word, excel, outlook, database
- Maintain electronic records/information on computer
Values and Behaviour
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
