Job summary
We have a fantastic opportunity for a highly motivated Network Engineer who has the enthusiasm and ability to work in a challenging but equally rewarding Digital Services Department as part of Nottinghamshire Healthcare NHS Foundation Trust.
Our Trusts clinical services are provided across 100 + sites in the East Midlands and a vital part of providing these services is the data and voice infrastructure. Our aim is to deliver a high quality, robust network service for staff and patients. This role is an opportunity to be one of the members of a team of skilled engineers who are responsible for this.
Working as a second line engineer in the Network Team you will be focused on keeping the network, wireless, security and telephony infrastructure operational. Proactively monitoring services, resolving incidents, service requests and supporting a wide variety of projects.
This is a customer focused role requiring good technical and communication skills along with the ability to operate independently when required.
This post attracts a Golden Hello payment of £2,750 for new starters who are external to the Trust in this role (pro rata for part time hours). This is payable in 3 instalments over a 2 year period.
Main duties of the job
As part of the Network Team, you are responsible for the user support, maintenance and development of the Trusts network infrastructure and systems. This includes network security, wired and wireless networks, and both analogue and IPT based telephony services.
Responding to incidents and service requests is key to providing this support alongside proactive monitoring to reduce incidents and downtime. The Trust is always evolving, support in delivering multi-disciplined and multi-organisation projects is also part of the role.
The Digital Services department provides out of hours support and the Network Team members are required to be part of this.
A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
You will be joining a growing team of 2nd and 3rd line engineers in maintaining services across Trust sites within the Digital Services department. The Trust has an ambitious strategy to use Information and Communications Technologies to radically change the way it delivers its services to patients. This includes the need to enable clinicians to use electronic patient records all the time when they see, diagnose, review, treat and communicate with or about patients regardless of where they are working from.
A key element therefore in supporting this strategy is connectivity of ICT networks within the region across several NHS organisations and local authorities. So, it is essential that the Trust's infrastructure meets these objectives in a safe and secure way in the light of increased cyber security threats.
The Trusts current data network covers over 100 sites located mainly in Nottinghamshire with sites in South Yorkshire, Lincolnshire, Derbyshire, and Leicestershire.
The Trust currently operates various vendor network, telephony and security solutions including Cisco, Fortinet, Infoblox and Philips. Proven vendor support experience will be an advantage and a good working knowledge of modern operating systems is beneficial. As any technology advances, you will need to have a keen interest in developing these systems to support the Trusts IT estate.
The Network Engineer role will require you to:
- Carry out 2nd line BAU tasks including installation, configuration and fault diagnosis of network and telephony equipment.
- Assist the Network Manager with key development issues and projects.
- Provide the network monitoring and administration functions across the Trust to maximise system up-time.
- Ensure that helpdesk and technical staff are kept informed of real time technical issues and changes as they arise.
- Assist and support junior technical staff in a manner that encourages and motivates them to deliver a high-quality service to the organisations that the HIS supports.
- Implement the highest standards of security and resilience for all corporate and clinical systems.
- Assist the Network Manager in managing disaster recovery operations in the event of a breakdown or failure.
- Help maintain a life history Inventory of all the Trusts Information Technology hardware and software.
- Oversee management, allocation and documentation of telephone numbers and IP addresses.
- Assist in the maintenance of all documentation of network connections and diagrams of network topology ensuring that they are available at all times.
- Carry out diagnostic checks on network hardware and software identifying faults and performing recovery procedures in the event of component failure.
- Test and commission new network equipment before it is added to the network to ensure its compatibility.
- Be able to take part in out of hours support arrangements for voice & data communications.
The role of Network Engineer is to provide support, management and development of network systems and will require skills including:
- Experience of working on 2nd line fault resolution for network related incidents.
- Experience of working with data communication technologies.
- Experience of working with voice communication technologies.
- Experience in other I.T disciplines including server and desktop technologies.
- Experience of working in a change control environment such as ITIL.
- Good knowledge of network topologies including VLANs, Routing protocols, TCP/IP.
- The ability to work with 3rd Party suppliers and organisations.
- To work without supervision for protracted periods and to self-prioritise and organise own work schedules.
- The ability to analyse, investigate and resolve complex IM&T queries.
- Good written communication skills.
- Be customer focused and committed to accomplishing challenging objectives.
- The ability to maintain technical documentation.
- Educated to HND level or at least 3 years relevant work experience at a similar level.
Job description
Job responsibilities
You will be joining a growing team of 2nd and 3rd line engineers in maintaining services across Trust sites within the Digital Services department. The Trust has an ambitious strategy to use Information and Communications Technologies to radically change the way it delivers its services to patients. This includes the need to enable clinicians to use electronic patient records all the time when they see, diagnose, review, treat and communicate with or about patients regardless of where they are working from.
A key element therefore in supporting this strategy is connectivity of ICT networks within the region across several NHS organisations and local authorities. So, it is essential that the Trust's infrastructure meets these objectives in a safe and secure way in the light of increased cyber security threats.
The Trusts current data network covers over 100 sites located mainly in Nottinghamshire with sites in South Yorkshire, Lincolnshire, Derbyshire, and Leicestershire.
The Trust currently operates various vendor network, telephony and security solutions including Cisco, Fortinet, Infoblox and Philips. Proven vendor support experience will be an advantage and a good working knowledge of modern operating systems is beneficial. As any technology advances, you will need to have a keen interest in developing these systems to support the Trusts IT estate.
The Network Engineer role will require you to:
- Carry out 2nd line BAU tasks including installation, configuration and fault diagnosis of network and telephony equipment.
- Assist the Network Manager with key development issues and projects.
- Provide the network monitoring and administration functions across the Trust to maximise system up-time.
- Ensure that helpdesk and technical staff are kept informed of real time technical issues and changes as they arise.
- Assist and support junior technical staff in a manner that encourages and motivates them to deliver a high-quality service to the organisations that the HIS supports.
- Implement the highest standards of security and resilience for all corporate and clinical systems.
- Assist the Network Manager in managing disaster recovery operations in the event of a breakdown or failure.
- Help maintain a life history Inventory of all the Trusts Information Technology hardware and software.
- Oversee management, allocation and documentation of telephone numbers and IP addresses.
- Assist in the maintenance of all documentation of network connections and diagrams of network topology ensuring that they are available at all times.
- Carry out diagnostic checks on network hardware and software identifying faults and performing recovery procedures in the event of component failure.
- Test and commission new network equipment before it is added to the network to ensure its compatibility.
- Be able to take part in out of hours support arrangements for voice & data communications.
The role of Network Engineer is to provide support, management and development of network systems and will require skills including:
- Experience of working on 2nd line fault resolution for network related incidents.
- Experience of working with data communication technologies.
- Experience of working with voice communication technologies.
- Experience in other I.T disciplines including server and desktop technologies.
- Experience of working in a change control environment such as ITIL.
- Good knowledge of network topologies including VLANs, Routing protocols, TCP/IP.
- The ability to work with 3rd Party suppliers and organisations.
- To work without supervision for protracted periods and to self-prioritise and organise own work schedules.
- The ability to analyse, investigate and resolve complex IM&T queries.
- Good written communication skills.
- Be customer focused and committed to accomplishing challenging objectives.
- The ability to maintain technical documentation.
- Educated to HND level or at least 3 years relevant work experience at a similar level.
Person Specification
Physical Requirements
Essential
- Have the physical ability to lift heavy network equipment into position.
- Be able to travel between locations is an essential part of the role and can be physically demanding due to the urban and rural areas covered.
Qualifications - Academic / Craft / Professional
Essential
- Educated to HND or equivalent in a relevant discipline and significant experience in Network Management.
- Vendor Certified in at least one specialism or equivalent experience
Desirable
- Degree in computer science or related subject.
- Cisco Certified
Training
Essential
- oEvidence of continuing professional development pertaining to the post.
Experience
Essential
- Experience of working on Data network technologies in an enterprise environment.
- Experience of working on 2nd line fault resolution for network related incidents.
- Experience in other I.T disciplines including server and desktop technologies.
- Experience of working in a change control environment such as ITIL.
Desirable
- Experience in the administration and configuration of Cisco network services.
- Experience in network infrastructure design, planning and installation.
- Experience of administering Cisco wireless control systems.
- Experience of network monitoring and administration tools.
Knowledge
Essential
- Knowledge of firewalls, routers, switches and associated management tools.
- Good knowledge of network topologies including VLANs, Routing protocols, TCP/IP.
- Working knowledge of ITIL best practices.
Desirable
- Understanding of IPAM, DNS and DHCP products and services
- Good knowledge of network security practices and technologies.
- Awareness of GDPR
- Understanding of the current issues impacting on the NHS.
Skills
Essential
- Ability to work without supervision for protracted periods and to self-prioritise and organise own work schedules.
- Good written communication skills for maintaining technical documentation.
- Good verbal communication skills.
- Customer focused.
- Ability to Analyse, investigate and resolve complex IM&T queries.
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Person Specification
Physical Requirements
Essential
- Have the physical ability to lift heavy network equipment into position.
- Be able to travel between locations is an essential part of the role and can be physically demanding due to the urban and rural areas covered.
Qualifications - Academic / Craft / Professional
Essential
- Educated to HND or equivalent in a relevant discipline and significant experience in Network Management.
- Vendor Certified in at least one specialism or equivalent experience
Desirable
- Degree in computer science or related subject.
- Cisco Certified
Training
Essential
- oEvidence of continuing professional development pertaining to the post.
Experience
Essential
- Experience of working on Data network technologies in an enterprise environment.
- Experience of working on 2nd line fault resolution for network related incidents.
- Experience in other I.T disciplines including server and desktop technologies.
- Experience of working in a change control environment such as ITIL.
Desirable
- Experience in the administration and configuration of Cisco network services.
- Experience in network infrastructure design, planning and installation.
- Experience of administering Cisco wireless control systems.
- Experience of network monitoring and administration tools.
Knowledge
Essential
- Knowledge of firewalls, routers, switches and associated management tools.
- Good knowledge of network topologies including VLANs, Routing protocols, TCP/IP.
- Working knowledge of ITIL best practices.
Desirable
- Understanding of IPAM, DNS and DHCP products and services
- Good knowledge of network security practices and technologies.
- Awareness of GDPR
- Understanding of the current issues impacting on the NHS.
Skills
Essential
- Ability to work without supervision for protracted periods and to self-prioritise and organise own work schedules.
- Good written communication skills for maintaining technical documentation.
- Good verbal communication skills.
- Customer focused.
- Ability to Analyse, investigate and resolve complex IM&T queries.
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
