Job summary
When vacancies cannot be filled by permanent staff, bank workers work flexibly to cover ad hoc shifts across the organisation's wide geography, acting as the Trust's frontline defence before shifts go out to external agencies. The Temporary Staffing team provides an essential service in managing these bookings, recruiting workers, ensuring training compliance, and providing support to managers and bank workers. Where bank cannot fill, they are then responsible for escalation to agency and ensuring that suppliers fill ad hoc shifts and long term placements.
As a Temporary Staffing Advisor, you will be responsible for co-ordinating the team, including managing the nursing bank and working with agency placements, seeing bookings through from request through to arranging payment to the agency for time worked. This post is additionally a new, hybrid post as we are also encouraging applications from Registered Mental Health Nurses to provide clinical support, training and supervision for our bank HCA workforce (however this is not a requirement for you to apply).
Main duties of the job
You will be part of a team acting as a first point of contact for queries relating to temporary workers, liaising with a variety of internal and external stakeholders. You will be responsible for the day-to-day co-ordination of bank and agency workstreams, and the development and auditing of internal processes. You will manage training compliance for existing bank workers, support recruitment of new bank workers, monitor and manage agency placements, support reduction of agency spend and more. You will be working to fill vacancies, action shift bookings, answer phone calls, produce reports and respond to emails all in a fast-paced environment as part of a friendly, hard-working team so experience of working in a busy office is a must. As an expert in all things bank and agency, you will also deputise for the Temp Staffing Lead and Clinical Nurse Advisors, and may be required to attend meetings and external user groups.
Internal and external secondments to support your career development are welcomed!
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
We are currently undergoing service transformation and will be moving to a 7 day service running 8am to 8pm. You will be based at primarily at Duncan Macmillan House (with scope for remote working once upskilled) and required to work 7.5 hour shifts Mon-Sun between 8am and 8pm.
The Temporary Staffing Advisor role requires a confident but diplomatic individual with an eye for detail and proven experience of managing processes and procedures and making improvements. The ideal candidate is approachable and enthusiastic, while maintaining the integrity to hold their ground when challenged, and will have excellent verbal and written communication skills and experience working with clinical and non-clinical staff at all levels. Good IT skills, knowledge of Microsoft Office packages and the ability to work as part of a team are essential.
Previous experience of working within the NHS in a temporary staffing team and working knowledge of NHS agency frameworks and NHSi agency rules and cap rates are desirable, however training will be provided.
Please see attached job description and person specification for full details.
Job description
Job responsibilities
We are currently undergoing service transformation and will be moving to a 7 day service running 8am to 8pm. You will be based at primarily at Duncan Macmillan House (with scope for remote working once upskilled) and required to work 7.5 hour shifts Mon-Sun between 8am and 8pm.
The Temporary Staffing Advisor role requires a confident but diplomatic individual with an eye for detail and proven experience of managing processes and procedures and making improvements. The ideal candidate is approachable and enthusiastic, while maintaining the integrity to hold their ground when challenged, and will have excellent verbal and written communication skills and experience working with clinical and non-clinical staff at all levels. Good IT skills, knowledge of Microsoft Office packages and the ability to work as part of a team are essential.
Previous experience of working within the NHS in a temporary staffing team and working knowledge of NHS agency frameworks and NHSi agency rules and cap rates are desirable, however training will be provided.
Please see attached job description and person specification for full details.
Person Specification
Qualifications
Essential
- Educated to Degree level, or who has equivalent, relevant work experience.
Desirable
- Ongoing personal / professional development
- IM&T related qualifications
- Professional Qualification (Mental Health/Learning Disabilities/General)
- Maintains current registration with the NMC
Experience
Essential
- Significant NHS experience, to include working with clinical staff.
- Proven excellent written and verbal communication skills.
- Experience of reporting and collating a variety of datasets.
- Experience of managing and developing internal processes and procedures.
Desirable
- Knowledge and experience of working within an NHS Trust bank or NHSP team.
- Experience of inputting data into IT systems.
- Experience of supporting projects.
- Experience managing invoices, purchase orders and other paperwork and financial elements relating to staff procurement.
Knowledge
Essential
- Excellent knowledge and experience of using Microsoft Word, Excel and Outlook.
- An awareness and knowledge of the purpose of Trust banks and of NHS staffing issues and reasons for bank usage.
- Knowledge of working laws including European Working Time Directive and the impact on Trust workers.
- Knowledge and awareness of competences and skill mix required on wards and how this informs temporary staffing deployment decisions.
- Knowledge of frameworks, cap rates and reporting requirements from NHS Improvement pertaining to agencies.
- An awareness and knowledge of NHS staffing issues and reasons for agency usage.
Desirable
- Knowledge and experience of Allocate BankStaff.
- Knowledge and understanding of payroll and payroll processes.
- Awareness of different nursing shift patterns.
- Knowledge and experience of Allocate HealthRoster.
- Awareness of pros and cons of working for a bank and why individuals choose this over permanent employment.
- Knowledge of the nursing 6 c's
Skills
Essential
- Ability to communicate clearly with staff at all levels.
- Ability to work within a team in a high pressure environment whilst maintaining operational and project targets.
- Self-motivated and able to work autonomously, with a proactive outlook in the resolution of 'customer' issues.
- Ability to cultivate effective working relationships with internal and external stakeholders.
- Confidence to challenge inappropriate practices or breaches of policy/procedure with integrity, tact and sensitivity.
- A desire to continue personal professional development, learn new technologies, updating skills and knowledge on an on-going basis.
Desirable
- Ability to co-ordinate a busy team workload and ensure completion of projects to target.
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Person Specification
Qualifications
Essential
- Educated to Degree level, or who has equivalent, relevant work experience.
Desirable
- Ongoing personal / professional development
- IM&T related qualifications
- Professional Qualification (Mental Health/Learning Disabilities/General)
- Maintains current registration with the NMC
Experience
Essential
- Significant NHS experience, to include working with clinical staff.
- Proven excellent written and verbal communication skills.
- Experience of reporting and collating a variety of datasets.
- Experience of managing and developing internal processes and procedures.
Desirable
- Knowledge and experience of working within an NHS Trust bank or NHSP team.
- Experience of inputting data into IT systems.
- Experience of supporting projects.
- Experience managing invoices, purchase orders and other paperwork and financial elements relating to staff procurement.
Knowledge
Essential
- Excellent knowledge and experience of using Microsoft Word, Excel and Outlook.
- An awareness and knowledge of the purpose of Trust banks and of NHS staffing issues and reasons for bank usage.
- Knowledge of working laws including European Working Time Directive and the impact on Trust workers.
- Knowledge and awareness of competences and skill mix required on wards and how this informs temporary staffing deployment decisions.
- Knowledge of frameworks, cap rates and reporting requirements from NHS Improvement pertaining to agencies.
- An awareness and knowledge of NHS staffing issues and reasons for agency usage.
Desirable
- Knowledge and experience of Allocate BankStaff.
- Knowledge and understanding of payroll and payroll processes.
- Awareness of different nursing shift patterns.
- Knowledge and experience of Allocate HealthRoster.
- Awareness of pros and cons of working for a bank and why individuals choose this over permanent employment.
- Knowledge of the nursing 6 c's
Skills
Essential
- Ability to communicate clearly with staff at all levels.
- Ability to work within a team in a high pressure environment whilst maintaining operational and project targets.
- Self-motivated and able to work autonomously, with a proactive outlook in the resolution of 'customer' issues.
- Ability to cultivate effective working relationships with internal and external stakeholders.
- Confidence to challenge inappropriate practices or breaches of policy/procedure with integrity, tact and sensitivity.
- A desire to continue personal professional development, learn new technologies, updating skills and knowledge on an on-going basis.
Desirable
- Ability to co-ordinate a busy team workload and ensure completion of projects to target.
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
