Job summary
An excellent opportunity has arisen for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding ICT department as a Data Centre Manager. The position will oversee daily operations, maintenance and management of two data centres and a number of comms rooms, ensuring all critical systems function optimally.
It is essential that you are a proactive, results-driven individual who can ensure our data centres and comms rooms meet the highest industry standards in terms of efficiency, reliability, performance, sustainability, and compliance.
Main duties of the job
As part of Digital Services, the Data Centre Manager will proactively manage the specification, installation, maintenance & ongoing development of the data centre physical environments and the supporting infrastructure that is required for the delivery of the Trust's core ICT Services. This will include but is not limited to:
- Power
- Cooling
- Rack-space provision
- Environmental Monitoring & Alerting
- Energy Efficiency of core ICT Facilities - measuring & improvement
The role plays a key function in maintaining strong relationship management between ICT and Estates relating to all associated activities affecting Trust Data Centres and Comms Rooms.
On a day to day basis, the role manages the logistical elements of services to be carried out by 3rd parties in all Trust data centres and comms rooms, including compliance to the schedules of planned maintenance as defined in contracts with suppliers and documented by any relevant legislation or compliance regime.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
Plan, design, maintain & develop all rack-space provision and related Data Centre and comms room management such as power, cooling and/or ventilation in line with the departments strategic forecast of requirements.
Align Data Centre and comms room business continuity capabilities with the requirements of the Digital Services Disaster Recovery plan, identifying non-compliant areas, specifying resolutions, and developing further.
Take responsibility for all aspects of managing power supply & resilience, cooling, fire suppression, access control within and affecting Trust Data Centres & Comms Rooms.
Design and develop the processes for the monitoring of critical facilities such as resilient power, cooling, fire suppression etc and specify the response strategy and processes to reactive alerts.
Ownership of the lifecycle of supporting data centre infrastructure/plant, including producing business cases for the replacement of large-scale hardware/plant at the appropriate times, and forecasting/budgeting for the replacement of smaller components and consumables.
Engaging and managing external trade contractors (e.g. Electricians) in partnership with Estates/Mitie to ensure Digital Services requirements understood and met.
For new-build or newly acquired sites, provide initial scoping and specification for core ICT services, and work alongside Networks to advise and specify any structured cabling requirements.
To provide advice and guidance to project management teams in relation to ICT data centre and comms rooms, including site relocations and new sites. This will include producing high level designs and setting related outcomes.
To manage the operational relationship between ICT and both third party hosting providers and clients, as appropriate.
To establish and maintain regular communication across all key stakeholders and be a key point of contact on all data centre and comms room issues that fall within the scope of the Trusts ICT service provision.
To ensure an appropriate response to issues and alerts arising from monitoring software and systems is in place.
To define the out of hours response process for alerts and issues and how they should be responded to by the ICT Operations on-call teams.
To Project Manage the delivery of Data Centre and comms room infrastructure projects.
Manages critical third-party relationships ensuring that dependencies are identified and managed, and deliverables are achieved without incurring unnecessary cost or delay to work plans.
Job description
Job responsibilities
Plan, design, maintain & develop all rack-space provision and related Data Centre and comms room management such as power, cooling and/or ventilation in line with the departments strategic forecast of requirements.
Align Data Centre and comms room business continuity capabilities with the requirements of the Digital Services Disaster Recovery plan, identifying non-compliant areas, specifying resolutions, and developing further.
Take responsibility for all aspects of managing power supply & resilience, cooling, fire suppression, access control within and affecting Trust Data Centres & Comms Rooms.
Design and develop the processes for the monitoring of critical facilities such as resilient power, cooling, fire suppression etc and specify the response strategy and processes to reactive alerts.
Ownership of the lifecycle of supporting data centre infrastructure/plant, including producing business cases for the replacement of large-scale hardware/plant at the appropriate times, and forecasting/budgeting for the replacement of smaller components and consumables.
Engaging and managing external trade contractors (e.g. Electricians) in partnership with Estates/Mitie to ensure Digital Services requirements understood and met.
For new-build or newly acquired sites, provide initial scoping and specification for core ICT services, and work alongside Networks to advise and specify any structured cabling requirements.
To provide advice and guidance to project management teams in relation to ICT data centre and comms rooms, including site relocations and new sites. This will include producing high level designs and setting related outcomes.
To manage the operational relationship between ICT and both third party hosting providers and clients, as appropriate.
To establish and maintain regular communication across all key stakeholders and be a key point of contact on all data centre and comms room issues that fall within the scope of the Trusts ICT service provision.
To ensure an appropriate response to issues and alerts arising from monitoring software and systems is in place.
To define the out of hours response process for alerts and issues and how they should be responded to by the ICT Operations on-call teams.
To Project Manage the delivery of Data Centre and comms room infrastructure projects.
Manages critical third-party relationships ensuring that dependencies are identified and managed, and deliverables are achieved without incurring unnecessary cost or delay to work plans.
Person Specification
Training
Essential
- Evidence of continuing professional development pertaining to the post
- Completed electrical safety/compliance awareness course
Desirable
- Electrical qualification for example Part P or IET XX edition wiring regulations certification.
Qualifications - Academic / Craft / Professional
Essential
- Educated to degree level in a technical subject or equivalent relevant experience in datacentre management or enterprise ICT infrastructure support.
Desirable
- Certified Data Centre Professional qualification (e.g., CDCTP, Uptime Institute Data Centre tier certification, etc)
- Degree in computer science or engineering or related technical subject.
- Network configuration and management certification e.g., COMPTIA, Cisco etc
- Project management certification at foundation level
- ITIL foundation certificate
Physical Requirements
Essential
- Has the physical ability to lift heavy equipment such as server racks, UPSs without aids.
- Travelling between locations is expected as an essential part of the role and can be physically demanding due to the urban and rural areas covered.
Experience
Essential
- Considerable hands-on experience working within corporate data centre environments and excellent knowledge of current developments in this area
- Experience managing third party service & support contracts & contractors
- Experience of working with procurement and/or Estates departments
- Significant experience in supervising technical/engineering staff.
- Experience of managing technical projects and project management in general
- Experience of reviewing and improving business processes through the exploitation of technology
Desirable
- A proven track record of successfully managing, maintaining and developing highly resilient power & cooling infrastructure within corporate data centre environments
- Significant hands-on experience as a Infrastructure or Network engineer.
Knowledge
Essential
- Specialist knowledge and expertise in ICT related technologies
- Good knowledge of interconnectivity methods and requirements between server and networking/comms equipment
- Understanding of relevant Health & Safety regulations and best practice to drive a 'safety first' culture within data centre operations
- Working knowledge of electrical installations including single and 3 phase, generators, UPSs
- Knowledge of data centre cooling and general facilities management
- In-depth knowledge and experience of change, problem and incident management
- Awareness of GDPR
Desirable
- Knowledge of NHS Information Governance policies
- Good working knowledge of process chillers, air handling units and DX air conditioning systems
- Working knowledge of Building Management Systems (BMS)
- Understanding of estate related compliances
Skills
Essential
- Ability to analyse and interpret complex contracts in relation to a range of Information Technology and Information Governance.
- Leadership and facilitation of individuals and teams
- To work without supervision for protracted periods and to self-prioritise and organise own work schedules
- Able to communicate with all grades of staff through papers, reports and through verbal presentations and briefings
- Advise key decision makers on the way forward on projects
- Ability to challenge the status quo in order to improve value
- Good verbal communication skills
- Good written communication skills
Contractual
Essential
- Car owner/driver and willing to travel.
- Occasional requirements to work in the evenings and/or weekends in order to support out of hours ICT related works
Values
Essential
- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values
Person Specification
Training
Essential
- Evidence of continuing professional development pertaining to the post
- Completed electrical safety/compliance awareness course
Desirable
- Electrical qualification for example Part P or IET XX edition wiring regulations certification.
Qualifications - Academic / Craft / Professional
Essential
- Educated to degree level in a technical subject or equivalent relevant experience in datacentre management or enterprise ICT infrastructure support.
Desirable
- Certified Data Centre Professional qualification (e.g., CDCTP, Uptime Institute Data Centre tier certification, etc)
- Degree in computer science or engineering or related technical subject.
- Network configuration and management certification e.g., COMPTIA, Cisco etc
- Project management certification at foundation level
- ITIL foundation certificate
Physical Requirements
Essential
- Has the physical ability to lift heavy equipment such as server racks, UPSs without aids.
- Travelling between locations is expected as an essential part of the role and can be physically demanding due to the urban and rural areas covered.
Experience
Essential
- Considerable hands-on experience working within corporate data centre environments and excellent knowledge of current developments in this area
- Experience managing third party service & support contracts & contractors
- Experience of working with procurement and/or Estates departments
- Significant experience in supervising technical/engineering staff.
- Experience of managing technical projects and project management in general
- Experience of reviewing and improving business processes through the exploitation of technology
Desirable
- A proven track record of successfully managing, maintaining and developing highly resilient power & cooling infrastructure within corporate data centre environments
- Significant hands-on experience as a Infrastructure or Network engineer.
Knowledge
Essential
- Specialist knowledge and expertise in ICT related technologies
- Good knowledge of interconnectivity methods and requirements between server and networking/comms equipment
- Understanding of relevant Health & Safety regulations and best practice to drive a 'safety first' culture within data centre operations
- Working knowledge of electrical installations including single and 3 phase, generators, UPSs
- Knowledge of data centre cooling and general facilities management
- In-depth knowledge and experience of change, problem and incident management
- Awareness of GDPR
Desirable
- Knowledge of NHS Information Governance policies
- Good working knowledge of process chillers, air handling units and DX air conditioning systems
- Working knowledge of Building Management Systems (BMS)
- Understanding of estate related compliances
Skills
Essential
- Ability to analyse and interpret complex contracts in relation to a range of Information Technology and Information Governance.
- Leadership and facilitation of individuals and teams
- To work without supervision for protracted periods and to self-prioritise and organise own work schedules
- Able to communicate with all grades of staff through papers, reports and through verbal presentations and briefings
- Advise key decision makers on the way forward on projects
- Ability to challenge the status quo in order to improve value
- Good verbal communication skills
- Good written communication skills
Contractual
Essential
- Car owner/driver and willing to travel.
- Occasional requirements to work in the evenings and/or weekends in order to support out of hours ICT related works
Values
Essential
- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
