Nottinghamshire Healthcare NHS Foundation Trust

Apprentice Administration Assistant

This job is now closed

Job summary

We have an exciting opportunity for an apprentice to work within our services based in locations across Nottinghamshire Healthcare NHS Trust. Post holders will become fully conversant and competent in providing administrative support within the Mansfield and Ashfield District Nursing team . The post holders will gain a diverse administration experience supporting a variety clinicians. There will be an expectation of travel between sites within a defined geographical area.

In addition, the post holders will be given support and time to complete a level 2 Customer service qualification with Pro start.

The ideal candidates would be hard working with a desire to develop a role within the NHS.

Main duties of the job

To provide general office and administration support services.
To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc
To communicate with staff and visitors on a daily basis, providing support where required and working to help resolve any issues
Assist the administrative team to arrange and administer meetings, including booking venues, the preparation and distribution of papers
Under supervision produce accurate letters, reports and maintain databases etc, as required
Under supervision develop and maintain administrative support systems and manual and electronic filing systems, ensuring that systems are effective in their use and are reviewed regularly
To assist with the ordering of supplies as appropriate
Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team
To record and securely store information relating to confidential matters and enquiries
To undertake an annual appraisal to identify any necessary personal development required to meet the objectives of the Team, and to further develop the post-holders' skills and role
The post-holder will be required to undertake essential training as and when required

About us

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!

#TeamNottsHC

Date posted

26 July 2023

Pay scheme

Other

Salary

£10,296 a year per annum (pro rata for part-time)

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

186-1084-23-GH

Job locations

Ashfield Health Village

Portland Street

Kirkby In Ashfield

NG19 7AB

Job description

Job responsibilities

To contribute to the administrative work within the team.

To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:

Customer Service Practioner Level 2 Apprenticeship

Knowledge-based off the job training will take place during the 15 months of the Apprenticeship. The Apprentice must complete 20% off the job training to be eligible for the Apprenticeship.

Job description

Job responsibilities

To contribute to the administrative work within the team.

To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:

Customer Service Practioner Level 2 Apprenticeship

Knowledge-based off the job training will take place during the 15 months of the Apprenticeship. The Apprentice must complete 20% off the job training to be eligible for the Apprenticeship.

Person Specification

Qualifications

Essential

Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade C/4 or above

Desirable

IT qualification

Experience

Essential

Keyboard/word processing experience
Microsoft office software experience
Work experience (paid or voluntary)

Desirable

Customer Care Experience

Knowledge

Essential

Good interpersonal and communication skills
Written communication skills
Good organisational skills and punctual
Conscientious with attention to detail
Willing to learn and ability to retain information
Knowledge of and willingness to display confidentiality

Values and Behaviours

Essential

All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Person Specification

Qualifications

Essential

Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade C/4 or above

Desirable

IT qualification

Experience

Essential

Keyboard/word processing experience
Microsoft office software experience
Work experience (paid or voluntary)

Desirable

Customer Care Experience

Knowledge

Essential

Good interpersonal and communication skills
Written communication skills
Good organisational skills and punctual
Conscientious with attention to detail
Willing to learn and ability to retain information
Knowledge of and willingness to display confidentiality

Values and Behaviours

Essential

All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Ashfield Health Village

Portland Street

Kirkby In Ashfield

NG19 7AB

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Ashfield Health Village

Portland Street

Kirkby In Ashfield

NG19 7AB

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)