Job summary
To support the Healthy Family Team in managing incoming and outgoing information via the telephone system and utilising SystmOne for recording information.
Main duties of the job
The post holder will perform all functions and tasks as required for the advice line team.
The Practitioner will take responsibility for the daily information flow via the telephone, including RECAP with liaison with B2 practitioner.
The post holder is responsible for the smooth transition of information from families and others to the Healthy Family Team.
The team will be working proactively using a partnership approach to promote health and contribute to tackling health inequalities within the level of competencies required for the post.
A key aspect of the role is to work flexibly to meet the needs of the service as required.
About us
We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.
We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.
Do you want to make a difference?
Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?
Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.
Follow us on Facebook and Twitter @NottsHealthcare
Job description
Job responsibilities
see Job Description document :
Work within the advice line team to support the Healthy Family Teams to deliver the 0-19 Healthy Child and Public Health Nursing Programme.
Work in partnership with other members of staff, teams, voluntary and statutory organisations in response to service user and local community needs contributing to the Public Health Priorities.
Signpost and provide information for parents and young people, communicating information in an understandable form to children and young people.
Undertake supervision from Professional Service Lead as per Trust policy.
Work with the Healthy Family Team to aid operational performance, informing Professional Lead of any noted anomalies.
Checking of Team Secure Email daily when necessary and action/delegate requests as appropriate.
Job description
Job responsibilities
see Job Description document :
Work within the advice line team to support the Healthy Family Teams to deliver the 0-19 Healthy Child and Public Health Nursing Programme.
Work in partnership with other members of staff, teams, voluntary and statutory organisations in response to service user and local community needs contributing to the Public Health Priorities.
Signpost and provide information for parents and young people, communicating information in an understandable form to children and young people.
Undertake supervision from Professional Service Lead as per Trust policy.
Work with the Healthy Family Team to aid operational performance, informing Professional Lead of any noted anomalies.
Checking of Team Secure Email daily when necessary and action/delegate requests as appropriate.
Person Specification
Qualifications
Essential
- NVQ level 3 in Early years or Childcare or equivalent (BTEC, NNEB, CACHE Diploma)or Nursing Associate with previous experience of working with children and young people.
Experience
Essential
- Experience pertinent to 0-19 Family Health Team
- Experience of working directly with families and young people
- Experience of working in multi-disciplinary team.
- Experience of dealing with various customer care situations
- Experience of child protection, safeguarding and working with children in need
- Ability to work unsupervised
Desirable
- Experienced band 4 Assistant Public Health Practitioner
- Evidence of further professional development
- Experience of dealing with challenging telephone calls with families, agencies and colleagues
Knowledge
Essential
- Demonstrate knowledge and understanding of current children & family health agenda
- Knowledge of the safeguarding children's agenda
- Good understanding of administrative aspects of safeguarding within Healthy Families Team.
- Knowledge of local and National Public Health Priorities
- Knowledge of public health and health improvement
Skills
Essential
- Proven communications skills - written, oral & IT Interpersonal skills
- Proven organisation skills: Time management Record keeping Ability to prioritise
- Problem solving skills
- Ability to work independently and as part of a team
- Ability to promote partnership working
- Highly motivated and innovative
Values & Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Person Specification
Qualifications
Essential
- NVQ level 3 in Early years or Childcare or equivalent (BTEC, NNEB, CACHE Diploma)or Nursing Associate with previous experience of working with children and young people.
Experience
Essential
- Experience pertinent to 0-19 Family Health Team
- Experience of working directly with families and young people
- Experience of working in multi-disciplinary team.
- Experience of dealing with various customer care situations
- Experience of child protection, safeguarding and working with children in need
- Ability to work unsupervised
Desirable
- Experienced band 4 Assistant Public Health Practitioner
- Evidence of further professional development
- Experience of dealing with challenging telephone calls with families, agencies and colleagues
Knowledge
Essential
- Demonstrate knowledge and understanding of current children & family health agenda
- Knowledge of the safeguarding children's agenda
- Good understanding of administrative aspects of safeguarding within Healthy Families Team.
- Knowledge of local and National Public Health Priorities
- Knowledge of public health and health improvement
Skills
Essential
- Proven communications skills - written, oral & IT Interpersonal skills
- Proven organisation skills: Time management Record keeping Ability to prioritise
- Problem solving skills
- Ability to work independently and as part of a team
- Ability to promote partnership working
- Highly motivated and innovative
Values & Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
