Job summary
This apprenticeship prepares an individual for supervising a facilities management service, or a group of services, which can be labelled as 'hard' (estate/building management) or soft (catering/cleaning/administration/security).
All apprentices will be required to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.
Main duties of the job
- The post-holder will become fully conversant and competent in providing Estates and Facilities Services support within a relevant Estates and Facilities Services role in Nottinghamshire Healthcare NHS Trust.
- This level 3 apprenticeship prepares an individual for managing a Facilities Management (FM) service, or a group of services, which can be labelled as 'Hard' (estate/building management) or Soft (catering/cleaning/administration/security).
- Training will involve working alongside Estates and Facilities staff within the different areas of the department, working under supervision.
About us
We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.
We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.
Do you want to make a difference?
Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?
Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.
Follow us on Facebook and Twitter @NottsHealthcare
Job description
Job responsibilities
- Complete the practical and academic requirements for a qualification in Facilities Management Level 3.
- Ensure the delivery of an excellent and responsive customer service.
- Assist with the day-to-day management and auditing of contractors and service providers
- Assist with the procurement of supplies in accordance with financial regulations and ensuring best value objectives are achieved at all times
- Assist the administration required within the department
- To contribute to the Estates and Facilities department work.
- To gain an understanding of how the Department functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:
- NVQ level 3 Facilities Management
- Technical Certificate
- Level 2 Maths and English (if not held on entry) completed prior to completion of apprenticeship.
- Follow all policies/procedures and guidance related to the designated role
Other duties requested by the Trust in line with the grading of this post.
Job description
Job responsibilities
- Complete the practical and academic requirements for a qualification in Facilities Management Level 3.
- Ensure the delivery of an excellent and responsive customer service.
- Assist with the day-to-day management and auditing of contractors and service providers
- Assist with the procurement of supplies in accordance with financial regulations and ensuring best value objectives are achieved at all times
- Assist the administration required within the department
- To contribute to the Estates and Facilities department work.
- To gain an understanding of how the Department functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:
- NVQ level 3 Facilities Management
- Technical Certificate
- Level 2 Maths and English (if not held on entry) completed prior to completion of apprenticeship.
- Follow all policies/procedures and guidance related to the designated role
Other duties requested by the Trust in line with the grading of this post.
Person Specification
Qualifications
Essential
- Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade C or above or Level 2 Apprenticeship
Desirable
- RSA1 or similar IT qualification
Experience
Essential
- Computer literacy including word, excel, outlook.
Desirable
- Customer Care experience
- Work experience (paid or voluntary)
Knowledge and Skills
Essential
- Good interpersonal and communication skills
- Written communication skills
- Good organisational skills
- Good attention to detail
- Ability to work as an effective team member.
Physical Rquirements
Essential
- Able to travel to multiple locations on a frequent basis
- Able to walk around sites of varying conditions for short or long periods, visiting wards, departments, plant rooms, effluent treatment plants.
- Able to work at height, in restricted areas or unpleasant conditions, such as sewage, waste, pests.
- Able to sit in a restricted position (desk) for a proportion of the working time
General Requirements
Essential
- Able to work flexibly as and when required
- Ability to travel between venues and to place of work
- Ability to work from home and office working
Desirable
- Access to own vehicle for business use to visit sites not accessible by public transport.
- Valid UK driving licence
Values and Behaviours
Essential
- oAll colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- oAll colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Person Specification
Qualifications
Essential
- Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade C or above or Level 2 Apprenticeship
Desirable
- RSA1 or similar IT qualification
Experience
Essential
- Computer literacy including word, excel, outlook.
Desirable
- Customer Care experience
- Work experience (paid or voluntary)
Knowledge and Skills
Essential
- Good interpersonal and communication skills
- Written communication skills
- Good organisational skills
- Good attention to detail
- Ability to work as an effective team member.
Physical Rquirements
Essential
- Able to travel to multiple locations on a frequent basis
- Able to walk around sites of varying conditions for short or long periods, visiting wards, departments, plant rooms, effluent treatment plants.
- Able to work at height, in restricted areas or unpleasant conditions, such as sewage, waste, pests.
- Able to sit in a restricted position (desk) for a proportion of the working time
General Requirements
Essential
- Able to work flexibly as and when required
- Ability to travel between venues and to place of work
- Ability to work from home and office working
Desirable
- Access to own vehicle for business use to visit sites not accessible by public transport.
- Valid UK driving licence
Values and Behaviours
Essential
- oAll colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- oAll colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
