Medical Secretary

Job summary

Are you organised, compassionate, and ready to play a vital role in supporting exemplary patient care? We're looking for a dedicated Medical Secretary to join our specialty teams, including FLS, and help us deliver an outstanding service every single day.

As a key member of our administrative team, you will provide a comprehensive and proactive medical secretarial service, working closely with our Band 3 and Band 4 colleagues to ensure the smooth running of clinical activity. You'll take ownership of your workload, manage sensitive information with professionalism, and act as a reliable point of contact for patients, clinicians, and wider healthcare teams.

No two days will be the same -- you'll have the opportunity to work flexibly across a variety of specialties, gaining valuable experience and contributing to exceptional patient pathways wherever you're needed most.

We are looking for someone who lives and breathes our Trust values and leads by example. If you are motivated, adaptable, and passionate about delivering an excellent patient experience, we'd love to have you on our team. Your skills truly make a difference.

Main duties of the job

This role involves providing professional and courteous communication with patients, colleagues, and external contacts via telephone, written correspondence, and face-to-face interactions. You will manage daily correspondence, respond to queries, take messages for the specialty team, and ensure timely follow-up. A key responsibility is liaising with multidisciplinary teams to coordinate and maintain accessible patient information. You will also manage clinic bookings, communicate directly with patients regarding appointments and follow-ups, and ensure accurate scheduling using the clinic template. You will also provide secretarial support to clinicians.

Administrative duties include prioritising your workload, attending team and Trust meetings, and supporting the wider admin team to meet targets. You'll handle patient-related documents, escalate urgent items to clinicians, and maintain accurate filing. Additional tasks include preparing agendas, taking and circulating meeting minutes, and ensuring the timely flow of patient information. Maintaining confidentiality and assisting with patient check-in and check-out are essential to delivering a high-quality service.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.