Job summary
We are seeking to recruit for a Secretary who has a passion for high quality customer care to work within the Neurology Department. This is a full time role.You'll provide comprehensive secretarial support to the current admin team, consultants, associate specialists, and other allied health professionals. We are looking for someone who can use their own initiative, work well with other people, be able to work on their own as well as being able to approach others for support.
The right candidate will have excellent IT and typing skills.If you think that you are the right person for the job, we would love to hear from you.
Main duties of the job
Communicate with patients, colleagues, internal and external.Deal with day to day correspondence.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.Prioritise own work efficiently and effectively, highlighting any issues to the Operational Support Manager.Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Good standard of general education
- RSA/OCR III WP/Typing or equivalent
- AMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge
Desirable
Experience
Essential
- Audio typing/word processing
Desirable
- Previous NHS administration experience (2 years minimum)
- Medical audio typing
Additional Criteria
Essential
- COMMUNICATION SKILLS
- Evidence of a good standard of Literacy/English language skills
- Good communication skills on the telephone, via email, face to face and in written correspondence
- Profession and responsible approach always
- PLANNING & ORGANISING SKILLS
- Ability to multitask
- Ability to organise own time
- Ability to manage Consultant diary
- Accurate and timely presentation of information
- Ability to take steps to ensure the patient has a smooth pathway
- KNOWLEDGE
- Working knowledge of Microsoft office suite
- Knowledge of medical terminology
- OTHER
- Willingness to use technology to improve standards of care and support to our patients
- Flexible approach to work
- Always demonstrate respect for confidentiality
- Proven experience of successfully working in team environment
- Show initiative but also able to follow instruction as required
Desirable
- KNOWLEDGE
- Working knowledge of inhouse hospital systems
- Knowledge of patient notes/retrieval and related tasks/medical records procedure
- Knowledge of Department and Divisional Structure
Person Specification
Qualifications
Essential
- Good standard of general education
- RSA/OCR III WP/Typing or equivalent
- AMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge
Desirable
Experience
Essential
- Audio typing/word processing
Desirable
- Previous NHS administration experience (2 years minimum)
- Medical audio typing
Additional Criteria
Essential
- COMMUNICATION SKILLS
- Evidence of a good standard of Literacy/English language skills
- Good communication skills on the telephone, via email, face to face and in written correspondence
- Profession and responsible approach always
- PLANNING & ORGANISING SKILLS
- Ability to multitask
- Ability to organise own time
- Ability to manage Consultant diary
- Accurate and timely presentation of information
- Ability to take steps to ensure the patient has a smooth pathway
- KNOWLEDGE
- Working knowledge of Microsoft office suite
- Knowledge of medical terminology
- OTHER
- Willingness to use technology to improve standards of care and support to our patients
- Flexible approach to work
- Always demonstrate respect for confidentiality
- Proven experience of successfully working in team environment
- Show initiative but also able to follow instruction as required
Desirable
- KNOWLEDGE
- Working knowledge of inhouse hospital systems
- Knowledge of patient notes/retrieval and related tasks/medical records procedure
- Knowledge of Department and Divisional Structure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
