Receptionist/Administrator - CMHT

Job summary

We are looking for a dedicated and organised Band 2 Administrator/Receptionist to join our Community Mental Health Team (CMHT) at Holly Court, Yeovil.This is a key role within the team, providing essential administrative and reception support to ensure the smooth and efficient running of services. You will be the first point of contact for service users, carers, and professionals, offering a welcoming and professional reception experience while managing a variety of administrative tasks. The role requires excellent communication skills, attention to detail, and the ability to prioritise workload in a busy environment. You will play an important part in supporting the team to deliver high-quality care by maintaining accurate records, coordinating appointments, and ensuring effective communication across the service.If you are compassionate, organised, and thrive in a role where no two days are the same, we would love to hear from you.

Main duties of the job

• Act as the first line of contact for incoming calls, taking appropriate information before involving clinical staff.
• Provide reception services, greeting clients and visitors courteously.
• Manage incoming and outgoing communications, including post and email.
• Maintain accurate administrative files, client records, and electronic patient information.
• Organise room bookings and support meeting arrangements.
• Assist with data entry and document scanning/uploading to electronic systems.
• Ensure confidentiality and compliance with Trust policies and procedures.
• Provide cover for colleagues during absences and support induction of new staff.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.