Senior Outpatients Administrator

Job summary

We have an exciting opportunity for a 12-month fixed-term Senior Outpatients Administrator to join the administrative team of The Somerset Community Pain Management Service which supports adults living with long-term pain. We would also welcome applications from internal applicants interested in a secondment.

This role is part time. We can offer the post at a minimum of 21 hours per week to a maximum of 30 hours per week, depending on applicant preference. Working days and hours to be discussed at interview but can be flexible, providing between Monday to Friday 08.00-17.00 with Monday being a working day. The role will be a hybrid work model of remote and occasional office working at Dene Barton Community Hospital in Taunton. Occasional meeting attendance will be required in other areas of the county.

Main duties of the job

The successful candidate will provide outpatient and administrative support to the multidisciplinary team ensuring appointments for the service are dealt with efficiently and within timescale. They will be responsible for a variety of tasks including booking and monitoring of outpatient appointments, management of patient referrals, waiting list validation, clinic utilisation and quality customer care. There may also be supervision of supporting administrators and there will be the occasional need to cross-cover administrative and secretarial tasks in times of absence and high demand.

The post holder will demonstrate a level of adaptability and a flexible approach to work. They must be passionate about high quality patient care, committed to team work and able to work to a high standard of accuracy. Effective communication is essential. The ideal candidate will have previous NHS and outpatient experience. They will be expected to prioritise their own workload daily.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.