Outpatient Appointments Administrator

Job summary

We have an exciting opportunity for an Outpatient Appointments Administrator to join the administrative team of The Somerset Community Pain Management Service which supports adults living with long-term pain.

The post holder will demonstrate a level of adaptability and a flexible approach to work. They must be passionate about high quality patient care, committed to team work and able to work to a high standard of accuracy. Effective communication is essential. The ideal candidate will have previous NHS and outpatient experience. They will be expected to prioritise their own workload daily.

This role is part time at 30 hours per week. Working days and hours to be discussed at interview but can be flexible, providing between Monday to Friday 08.00-17.00. The role will be a hybrid work model of remote and occasional office working at Dene Barton Community Hospital in Taunton. Occasional meeting attendance may be required in other areas of the county.

Main duties of the job

The successful candidate will provide outpatient and administrative support to the multidisciplinary team ensuring appointments for the service are dealt with efficiently and within timescale. They will assist with a variety of tasks including the booking and monitoring of outpatient appointments. They will also assist with managing patient referrals in line with key performance indicators, waiting list validation and clinic utilisation. They will be required to provide quality customer care, monitor and respond to voicemail messages, shared email inbox management, scan and import referrals and clinic sheets, input data, receive and take appropriate action of post, and type and issue clinical correspondence. There will also be the need to cross-cover administrative and secretarial tasks in times of absence and in periods of high demand, as well as providing cover for the Senior Outpatient Administrator.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!