Somerset NHS Foundation Trust

Apprentice Integrated Administrator

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This job is now closed

Job summary

Apprentice Business Administrator -- Sedgemoor Neighbourhood Integrated Administration Team

Are you organised, people-focused, and ready to start a rewarding career in Business Administration?

Join our friendly and supportive team within the Sedgemoor Neighbourhood Integrated Administration service. This is an exciting opportunity to gain hands-on experience while completing a recognised qualification, with the possibility of progression at the end of your apprenticeship.

What you'll do -

Provide administrative support to ensure smooth running of our integrated neighbourhood services.

Work collaboratively with colleagues and service users in a fast-paced environment.

Learn and develop new skills through structured training and on-the-job experience.

What we're looking for -

A great team player with excellent communication skills.

Organised, proactive, and eager to learn.

Committed to delivering high-quality support to our community.

Training & Development -

Your apprenticeship training will be delivered by UCS College Group - Bridgwater/Taunton/Strode College, giving you the knowledge and skills to succeed in business administration - https://www.btc.ac.uk/courses/adult-learning/administration-office-skills/business-administrator-apprenticeship-level-3/

Why join us?

Supportive team environment.

Opportunities for career progression.

Contribute to a service that makes a real difference in Somerset.

Interested?

Apply now and start your journey towards a rewarding career in Business Administration!

Main duties of the job

You will - be working across our 3 Hubs situated in Bridgwater Community Hospital, The Mulberry Centre and The War Memorial Hospital in Burnham on Sea covering 7.5 hours per day, rostered between 8:00 AM and 10:00 PM, including some weekends/out-of-hours.

Your role - will be to provide general administrative support to Sedgemoor Neighbourhood Integrated service and to work as part of the Integrated Administration Team providing comprehensive administration/reception services.

This will - include responsibility for filing, answering the phone, responding to emails, maintaining systems and databases, creating and maintaining documents, arranging appointments, dealing with enquiries from managers, staff and service users.

You will - be required to work flexibly and are expected to maintain the Trusts values and lead by example, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the team as a whole, manage and receive telephone calls and messages, always ensuring effective communication and courtesy at all times.

Supporting - the integrated hub performing administration duties, inc ICE, RiO and liaising with patients and their families/carers to support inward/outward referrals.

Adhering- to Somerset NHS Foundation Trust policies and procedures particularly in relation to confidentiality, health and safety and financial instructions.

About us

Through our training programmes, individuals can earn a salary, develop their skills, and achieve a nationally recognised qualification, all whilst contributing towards delivering excellent patient care.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life.

We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future alongside the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted

28 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,937 to £26,598 a year

Contract

Apprenticeship

Duration

24 months

Working pattern

Full-time

Reference number

184-OL-YE-3521

Job locations

Bridgwater Community Hospital

Bower Lane

Bridgwater

Somerset

TA6 4GU


War Memorial Hospital

Love Lane

Burnham On Sea

Somerset

TA8 1ED


Mulberry Centre

Brent Road

Berrow

Somerset

TA8 2JU


Job description

Job responsibilities

The training will be delivered by Bridgwater and Taunton College and the course information is as follows: https://www.btc.ac.uk/courses/apprenticeships/administration-office-skills/business-administrator-apprenticeship-level-3/

Enrolment and eligibility criteria must be met and you must have unrestricted right to work in the UK to be eligible to enrol on the apprenticeship - this vacancy is unable to support applicants who require sponsorship.

To comply with Apprenticeship Eligibility rules Non-UK nationals who have been ordinarily resident in the UK and Islands for at least the previous 3 years on the first day of learning and:

Eligibility Criteria

To comply with Apprenticeship Funding Rules, applicants must:

Have been ordinarily resident in the UK and Islands for at least the previous 3 years before the start date.

Hold permission to live in the UK (not for education purposes only).

Have pre-settled or settled status under EUSS (if applicable).

Ensure visa duration covers the full apprenticeship (minimum 2 years).

For full details, see Apprenticeship Funding Rules 2024--2025 (Annex A: Residency eligibility criteria).

If you'd like to speak to someone about any aspect of studying at BTC but you are not sure who to ask, call the Information & Advice team on 01278 441234 or emailinfo@btc.ac.uk and they'll put you in touch with the right person.

Job description

Job responsibilities

The training will be delivered by Bridgwater and Taunton College and the course information is as follows: https://www.btc.ac.uk/courses/apprenticeships/administration-office-skills/business-administrator-apprenticeship-level-3/

Enrolment and eligibility criteria must be met and you must have unrestricted right to work in the UK to be eligible to enrol on the apprenticeship - this vacancy is unable to support applicants who require sponsorship.

To comply with Apprenticeship Eligibility rules Non-UK nationals who have been ordinarily resident in the UK and Islands for at least the previous 3 years on the first day of learning and:

Eligibility Criteria

To comply with Apprenticeship Funding Rules, applicants must:

Have been ordinarily resident in the UK and Islands for at least the previous 3 years before the start date.

Hold permission to live in the UK (not for education purposes only).

Have pre-settled or settled status under EUSS (if applicable).

Ensure visa duration covers the full apprenticeship (minimum 2 years).

For full details, see Apprenticeship Funding Rules 2024--2025 (Annex A: Residency eligibility criteria).

If you'd like to speak to someone about any aspect of studying at BTC but you are not sure who to ask, call the Information & Advice team on 01278 441234 or emailinfo@btc.ac.uk and they'll put you in touch with the right person.

Person Specification

Qualifications

Essential

  • GCSE's in the A* - C (4 --9) range or equivalent(negotiable depending on experience)
  • Minimum of Level 1 Maths and English

Desirable

  • Audio typing skills, experience of databases and computer literacy
  • RSA Stage II / III word processing/typing or equivalent/NVQ 2 / 3 business and administration or working towards within agreed time scale

Experience

Essential

  • Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint
  • Proven teamwork experience

Desirable

  • Experience of using electronic systems e.g. RiO,Integra, E-roster,
  • Experience of setting up and maintaining office systems
  • Appropriate and significant amount of administrative experience

Additional Criteria

Essential

  • Excellent verbal and written communication skills
  • Compassionate -- exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
  • Ability to prioritise own workload and keep to deadlines
  • Ability to recognise and manage challenging situations in a calm and professional manner
  • Able to take instruction and direction and work effectively as part of a team
  • Willingness to use technology to improve standards of care and support to our patients
  • Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
  • Access to transport to travel in connection with the post to attend meetings or training events across the country
Person Specification

Qualifications

Essential

  • GCSE's in the A* - C (4 --9) range or equivalent(negotiable depending on experience)
  • Minimum of Level 1 Maths and English

Desirable

  • Audio typing skills, experience of databases and computer literacy
  • RSA Stage II / III word processing/typing or equivalent/NVQ 2 / 3 business and administration or working towards within agreed time scale

Experience

Essential

  • Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint
  • Proven teamwork experience

Desirable

  • Experience of using electronic systems e.g. RiO,Integra, E-roster,
  • Experience of setting up and maintaining office systems
  • Appropriate and significant amount of administrative experience

Additional Criteria

Essential

  • Excellent verbal and written communication skills
  • Compassionate -- exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
  • Ability to prioritise own workload and keep to deadlines
  • Ability to recognise and manage challenging situations in a calm and professional manner
  • Able to take instruction and direction and work effectively as part of a team
  • Willingness to use technology to improve standards of care and support to our patients
  • Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
  • Access to transport to travel in connection with the post to attend meetings or training events across the country

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Bridgwater Community Hospital

Bower Lane

Bridgwater

Somerset

TA6 4GU


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Bridgwater Community Hospital

Bower Lane

Bridgwater

Somerset

TA6 4GU


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Kelly Lewis

kelly.lewis@somersetFT.nhs.uk

03001245601

Details

Date posted

28 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,937 to £26,598 a year

Contract

Apprenticeship

Duration

24 months

Working pattern

Full-time

Reference number

184-OL-YE-3521

Job locations

Bridgwater Community Hospital

Bower Lane

Bridgwater

Somerset

TA6 4GU


War Memorial Hospital

Love Lane

Burnham On Sea

Somerset

TA8 1ED


Mulberry Centre

Brent Road

Berrow

Somerset

TA8 2JU


Supporting documents

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