Ward Receptionist - Broadway Health Park

Job summary

Receptionist -- Broadway Health Park (Job Share)

Hours: Mondays and Tuesdays, 08:30 - 18:00

Broadway Health Park is looking for a friendly and proactive individual to become a key part of our team. In this job share role, you will provide essential reception and administrative support across two inpatient wards, helping to maintain a smooth and welcoming environment for patients, visitors, and staff.

Working closely with your counterpart, you'll ensure continuity of service through effective communication and handover practices. Your contribution will be instrumental in upholding our commitment to delivering exceptional care and a positive experience for everyone who walks through our doors.

Key Responsibilities

Reception and Administration: Provide a seamless receptionist and administrative service for the inpatient wards at Broadway Health Park, and wider teams based upstairs in the building, collaborating with our current receptionist (Wed to Fri) to ensure coverage from Monday to Friday.

Customer Service: Deliver a friendly, efficient reception, offering advice and information to patients, visitors, and colleagues.

Workload Management: Organise your own workload while coordinating with other administrators and secretaries to provide comprehensive administrative support.

Trust Values: Uphold the trust's values and core standards in all your interactions.

Flexibility: Be adaptable and ready to provide cover when colleagues are on leave if able.

Main duties of the job

As the ward receptionist, you will need to be patient and polite in your communications, maintaining a professional approach when interacting with patients, visitors, and all members of our multidisciplinary team. This is a busy role that requires an empathetic individual with exceptional organisational skills, the ability to prioritise a busy workload, and keen attention to detail. Excellent verbal and written communication skills are a must.

Main Duties Include:

• Communicating with patients, colleagues, and external contacts in a courteous, professional, and timely manner via telephone, in writing, and face-to-face.
• Issuing and receiving keys and personal safety alarms to ward staff upon entry and exit from the building.
• Managing the bookings of ward vehicles for staff use.
• Reporting maintenance issues to the Estates team electronically and keeping a log of progress.
• Reporting any incidents through the trust's incident reporting system.
• Managing petty cash for ward staff and distributing patient monies upon request.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!