Directorate Administrator

Job summary

To provide an administrative service to wards and departments in the directorate.

To organise own workload and work closely with the other Directorate Administrators, ward managers and Directorate PA to deliver administrative support.

To work within the trust values and core standards to maintain a service to staff at all times.

The postholder will be expected to work flexibly across the directorate and provide cover when colleagues are on leave.

Main duties of the job

• Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face
• Deal with queries which will be face to face, via the telephone, written and electronic, dealing with enquiries, arranging meetings, responding to staff issues where appropriate, dealing with correspondence and cascading information
• Report any complaints / comments or requests to the Directorate PA where necessary.
• Report any incidents by way of the trust incident reporting system..
• Contact with People Services, Recruitment and Payroll regarding staffing and pay issues

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.