Receptionist/Administrator

Job summary

The Starling HIV Service at Musgrove Park Hospital, Taunton is a free, confidential NHS outpatient clinic offering care, treatment and support for people living with HIV across Somerset. We provide diagnosis, follow-up, antiretroviral therapy, PrEP access and health monitoring. Working closely with SWISH and the Eddystone Trust, we ensure seamless integration between clinical and psychosocial care.

We're seeking a highly organised Receptionist/Administrator to join our supportive team. This rewarding role contributes to an inclusive service supporting vulnerable individuals. A key focus will be digitising patient records to modernise systems and improve access.

This is a 12-month fixed-term contract, with potential for review depending on future service needs. While extension isn't guaranteed, we welcome applicants interested in longer-term contribution.

If you're ready to play a key part in a dynamic and modernising service, join us in delivering compassionate care for people living with HIV across Somerset.

Interested in applying? Want to learn more before submitting your application? We would love to hear from you. Contact Shona on 01823 428338 or email shona.wyeth@somersett.nhs.uk

Previous applicants need not apply.

Main duties of the job

This role involves providing professional and courteous communication with patients, colleagues, and external contacts via telephone, written correspondence, and face-to-face interactions. You will manage daily correspondence, respond to queries, take messages for the specialty team, and ensure timely follow-up. A key responsibility is liaising with multidisciplinary teams to coordinate and maintain accessible patient information. You will also manage clinic bookings, communicate directly with patients regarding appointments and follow-ups, and ensure accurate scheduling using the clinic template.

Administrative duties include prioritising your workload, attending team and Trust meetings, and supporting the wider Sexual Health admin team to meet targets. You'll handle patient-related documents, escalate urgent items to clinicians, and maintain accurate filing. Additional tasks include preparing agendas, taking and circulating meeting minutes, and ensuring the timely flow of patient information. Maintaining confidentiality and assisting with patient check-in and check-out are essential to delivering a high-quality service.

Please be aware we may close this vacancy early, if we receive a sufficient amount of applications.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.