Admin Apprentice - Diabetes and Endocrinology

Job summary

Are you looking to start a career in the NHS? Want to work for a friendly and supportive team who will help you develop? Are you organised and good with people?

We have an exciting opportunity for an Admin Apprentice to join our busy team and begin your career in the NHS.

The role of the post holder is to provide general administrative support to the Diabetes and Endocrinology team at YDH. This will include responsibility for filing, answering the phone, responding to emails, maintaining systems and databases, creating and maintaining documents, arranging appointments for Diabetes and Endocrinology patients, Typing Diabetes and Endocrinology letters to patients and GP's, dealing with enquiries from managers, staff and service users.

You will also be completing a level 3 NVQ Business administration qualification through Yeovil College, you will fully be supported in your learning and development and complete an educational pathway with the Yeovil College. https://www.yeovil.ac.uk/course/334559/business-administrator-level-3-advanced-apprenticeship-starting-between-august-2025-and-july-2026/

Main duties of the job

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.Process urgent referrals and arrange appropriate outpatient appointments.Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.