Ward Receptionist

Job summary

Are you passionate about providing outstanding customer service and making a difference in people's lives? We have an exciting opportunity for a front-of-house role where you'll work closely with our clinical colleagues to ensure patients receive the highest standard of care.

As a Ward Receptionist, you will be the first point of contact for patients, families, and staff entering the Children's Unit. Your role is vital in ensuring a welcoming, organised, and efficient environment that supports high-quality patient care. You'll manage admissions, discharges, appointments, and general administrative duties while maintaining a professional and compassionate approach.

This is more than just a receptionist role - it's a chance to be part of a compassionate and dedicated team making a real difference in children's lives. You'll be supported with training and development opportunities and work in a dynamic environment where your contribution is truly valued.

Main duties of the job

• Provide reception cover across the Children's Unit including Oak, Acorn, and PAU.

• Admit, discharge, and transfer patients using Maxims.

• Answer telephone enquiries and manage email correspondence.

• Organise patient transport and appointments.

• Maintain a tidy and well-stocked reception area.

• Order and manage stationery and office supplies.

• Support clinical staff with administrative tasks including scanning, printing, and document handling.

• Ensure confidentiality and data protection compliance.

• Act as a positive role model and support new staff inductions.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.