Receptionist

Job summary

To work as part of the administration team providing comprehensive administration/reception services including phone duties, data input, scanning, manage and receive telephone calls and messages, always ensuring effective communication and courtesy, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the reception. The post holder will act an ambassador for the service and will be the first point of contact and requires a great deal of flexibility.

To provide administration and reception specific duties and to support and give assistance to other departments as required due to service needs at the direction of the Administration Team Leader/Senior Administrator Matron or Senior Sister.

Main duties of the job

To provide reception service, alerting staff to potential urgent issues.

*Process, update, and transmit patient data using the relevant computer system. Liaise with nurse specialist.

*Checking of patient notes for personal details, demographics, and safeguarding alerts when arriving them for their appointments within the hospital.

*Undertaking scanning on behalf of the UTC/MIU team.

*Scan and print CAS Card to go to nurse with any relevant alerts etc.

*Register overseas patients and copy ID, email overseas team documentation.

*Being responsible for patients' wellbeing whilst in the waiting areas.

*Check the outcomes have been completed on the relevant computer system and refer for fracture clinic if an appointment required if relevant.

*Book appointment for x-ray patients using computerised system and check in on arrival if relevant.

*Cross reference return CAS Cards to ensure all have been returned, uploaded and file as required.

*Emailing the Escalation form on closure of UTC/MIU.

*Being responsible for the locking of the hospital front doors and securing the waiting area if relevant.

*Receive calls, take messages, and distribute accordingly.

*Responsible for giving out and receiving keys making sure they are all accounted for at the end of the shift if relevant.

*Dealing with sensitive information.

*Provide advice to patient on non-clinical issues.

*Booking transport (taxis) for patients.

*Potentially dealing with aggressive patients and complex overseas patients.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.