Go back
Somerset NHS Foundation Trust

Private Patient Administrator

The closing date is 22 September 2025

Apply for this job

Job summary

To provide a complete administration service for private patients including outpatient and reception duties

To organise own workload and work closely with the Band 4 Medical PA

To work within the Trust values and core standards to maintain an excellent patient experience at all times.

The post holder will be required to work flexibly across the private patient services.

The post holder is required to maintain the Trust's values and core standards and to lead by example.

Main duties of the job

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.Process urgent referrals and arrange appropriate outpatient appointments.Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time

Reference number

184-OL-OR-3182

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

  • Good standard of general education
  • RSA/OCR III WP/Typing or equivalent
  • AMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge

Desirable

  • ECDL or equivalent

Experience

Essential

  • Working knowledge of Microsoft office suite
  • Knowledge of medical terminology

Desirable

  • Previous Private Patient or NHS administration experience (2 years minimum)
  • Audio typing/word processing
  • Medical audio typing
  • Working knowledge of in house hospital systems
  • Knowledge of patient notes / retrieval and related tasks/medical records procedure
  • Knowledge of Department and Divisional Structure

Additional Criteria

Essential

  • Skills & Abilities
  • COMMUNICATION SKILLS
  • Evidence of a good standard of Literacy / English language skills
  • Good communication skills on the telephone, via email, face to face and in written correspondence
  • Profession and responsible approach at all times
  • PLANNING & ORGANISING SKILLS
  • Ability to multi task
  • Ability to organise own time
  • Ability to manage Consultant diary
  • Accurate and timely presentation of information
  • Ability to take steps to ensure the patient has a smooth pathway
  • PHYSICAL SKILLS
  • Advanced keyboard skills
  • Able to cope in a busy working environment
  • OTHER
  • Willingness to use technology to improve standards of care and support to our patients
  • Flexible approach to work
  • Demonstrate respect for confidentiality at all times
  • Proven experience of successfully working in team environment
  • Show initiative but also able to follow instruction as required
Person Specification

Qualifications

Essential

  • Good standard of general education
  • RSA/OCR III WP/Typing or equivalent
  • AMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge

Desirable

  • ECDL or equivalent

Experience

Essential

  • Working knowledge of Microsoft office suite
  • Knowledge of medical terminology

Desirable

  • Previous Private Patient or NHS administration experience (2 years minimum)
  • Audio typing/word processing
  • Medical audio typing
  • Working knowledge of in house hospital systems
  • Knowledge of patient notes / retrieval and related tasks/medical records procedure
  • Knowledge of Department and Divisional Structure

Additional Criteria

Essential

  • Skills & Abilities
  • COMMUNICATION SKILLS
  • Evidence of a good standard of Literacy / English language skills
  • Good communication skills on the telephone, via email, face to face and in written correspondence
  • Profession and responsible approach at all times
  • PLANNING & ORGANISING SKILLS
  • Ability to multi task
  • Ability to organise own time
  • Ability to manage Consultant diary
  • Accurate and timely presentation of information
  • Ability to take steps to ensure the patient has a smooth pathway
  • PHYSICAL SKILLS
  • Advanced keyboard skills
  • Able to cope in a busy working environment
  • OTHER
  • Willingness to use technology to improve standards of care and support to our patients
  • Flexible approach to work
  • Demonstrate respect for confidentiality at all times
  • Proven experience of successfully working in team environment
  • Show initiative but also able to follow instruction as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Private & Overseas Patient Manager

Sarah Porter

sarah.porter@somesetft.nhs.uk

01823342784

Details

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time

Reference number

184-OL-OR-3182

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Supporting documents

Privacy notice

Somerset NHS Foundation Trust's privacy notice (opens in a new tab)