Receptionist/Administrator

Job summary

We are seeking a friendly, organised and professional Receptionist/Administrator to join our Primary Care Dental Service at Yeovil Dental Access Centre. This service provides high-quality oral healthcare to children and adults with complex medical or dental needs, or those with additional needs who may find it difficult to access NHS general dentistry.

As the first point of contact for patients, families, carers and visitors, you will play a key role in ensuring excellent customer service and a smooth patient journey. This is an exciting opportunity to join a supportive team where your contribution will make a real difference to the experience of our patients.

This is more than a reception role - it's a chance to help people who struggle to access NHS dental care and make their experience a positive one!

Main duties of the job

• Provide a warm and professional welcome to patients, families, carers and visitors.

• Manage the reception area and waiting room, supporting an efficient flow of clinics.

• Handle telephone and face-to-face enquiries with professionalism and sensitivity.

• Book and manage patient appointments, including reminders and cancellations.

• Support patients and carers with completing paperwork, updating medical histories and understanding NHS dental charges.

• Collect and record patient payments in line with NHS Business Services Authority guidelines.

• Maintain accurate patient records and ensure information governance standards are met.

• Provide administrative support to the dental team, including handling mail, preparing notes for clinics and maintaining filing systems.

• Liaise with external partners including dental laboratories, GP practices, and community services.

• Recognise medical emergencies, summon assistance and support the dental team when needed.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.