Integrated Team Administrator

Job summary

We are seeking a proactive and organised individual to join our Integrated Administration Team. This role is vital in supporting the smooth running of our multi-professional services, providing high-quality administrative and reception support across a dynamic and fast-paced environment. You'll be working within the Neighbourhood Hub, helping deliver a 7-day service across Somerset.

As a key member of the Integrated Administration Team, you will provide comprehensive administrative and reception support to ensure the smooth operation of services. Your responsibilities will include managing incoming and outgoing mail, answering and directing telephone calls, and ensuring courteous and effective communication at all times. You will support the multidisciplinary team with a range of administrative tasks, including scanning, filing, typing, and compiling standard letters.

Main duties of the job

You will be responsible for maintaining accurate records of referrals, attendances, discharges, and deaths, as well as assisting with room bookings and preparing materials for meetings, such as files, papers, and refreshments. The role requires initiative and the ability to prioritise workload to meet deadlines, while maintaining confidentiality and secure working practices.

In addition, you will be expected to enter data into the Trust's computer systems regarding referrals and appointments, type reports, letters, minutes, and forms with accuracy and professional presentation, and attend meetings when required to take notes and carry out follow-up actions. You will also be involved in ordering agreed items and participating in mandatory and agreed training sessions.

This role includes shift cover within the Neighbourhood Hub, which involves answering telephone calls, opening referrals to community services, booking appointments, and uploading documentation. Weekend and out-of-hours working will be required to support the Trust's commitment to delivering a 7-day service across Somerset.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.