Outpatient Booking Officer

Job summary

Are you an organised, approachable, and proactive individual seeking a rewarding opportunity in healthcare administration? We are looking for an Outpatient Booking Officer to join our friendly and supportive Ophthalmology Outpatient Team, working across both Yeovil District Hospital and the Ophthalmology Diagnostic Centre in the Quedam Centre in Yeovil. This role is central to fostering a well coordinated and friendly environment, providing outstanding administrative support and ensuring a positive experience for both patients and staff, whether in person or behind the scenes.

If you have strong IT skills and a passion for patient-focused work, then we would very much welcome your application.

Main duties of the job

Managing bookings, rescheduling appointments, and maintaining patient records using IT systems such as TrakCare.

Undertaking Ophthalmology outpatient reception duties at both Yeovil District Hospital and the Ophthalmology Diagnostic Centre

Handling referrals and coordinating appointments via telephone, email, and other platforms.

Supporting clinic efficiency by optimising appointment slots and assisting with administrative tasks.

Acting as the first point of contact for patients and visitors, providing excellent customer service

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.