Somerset NHS Foundation Trust

Donor Support Officers

The closing date is 19 August 2025

Job summary

Do you have a background in Administration along with experience of working in fundraising? We are looking for two enthusiastic Donor Support Officers to join our dynamic and friendly team. One of the roles will be full time and will be based at Musgrove Park Hospital and the other role will be 3 days a week, based at Yeovil District Hospital This is a fantastic opportunity to play a vital role in supporting our fundraising efforts, which are crucial in enhancing patient care and services across our Trust.

Please make sure you state what role you are interested in on your application.

Main duties of the job

As Donor Support Officer, you'll be responsible for providing administrative support to the fundraising team, ensuring the smooth running of fundraising campaigns and events. You'll work closely with our donors, volunteers, and internal stakeholders to help achieve our fundraising goals.

The fundraising team is a great team to be part of with lots of varied activity such as organising events and supporting our fantastic fundraisers and volunteers. You will be working closely with our Community and Events Fundraisers and supported by the Head of Fundraising. We work to provide a high level of donor stewardship and give support to fundraisers and volunteers. As a team we embrace teamwork with clear communication, diversity, and commitment to employee well-being.

Join us in making a difference and supporting the vital work of the NHS in Somerset. We look forward to hearing from you.

About us

The fundraising team is a great team to be part of, we are committed and passionate about everything that we do. There are 6 members of the team work and we work collaboratively together to deliver amazing results. As a we embrace teamwork with clear communication, diversity, and commitment to employee well-being.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options to help you balance work and life

NHS pension scheme for long-term financial security

Generous annual leave allowance to recharge and relax

A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Details

Date posted

29 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

184-OL-PU-3040

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT


Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

  • *Five GCSEs at Grade 5 or above, or equivalent
  • *Maths and English GCSE at Grade 5 or above
  • *Microsoft Office Training

Desirable

  • *Microsoft Office qualification (e.g. Microsoft Office Specialist certifications)

Experience

Essential

  • *Minimum of 2 years administration experience
  • *Experience of working with charity donors or other customer relationship role
  • *Experience of Data inputting
  • *Experience of using a contacts database
  • *Experience of using Microsoft Office (Word, Excel, PowerPoint, Publisher etc
  • *Experience of working in an office environment
  • *Experience of processing payments or donations
  • *Experience of using a CRM database

Desirable

  • *Experience of working in a fundraising role

Additional Criteria

Essential

  • *Willingness to use technology to improve processes
  • *Attention to detail
  • *Positive
  • *Self-reliant
  • *Trustworthy
  • *Efficient and organised
  • *Interested in the charity sector
  • *Driving licence and access to a vehicle is needed.
Person Specification

Qualifications

Essential

  • *Five GCSEs at Grade 5 or above, or equivalent
  • *Maths and English GCSE at Grade 5 or above
  • *Microsoft Office Training

Desirable

  • *Microsoft Office qualification (e.g. Microsoft Office Specialist certifications)

Experience

Essential

  • *Minimum of 2 years administration experience
  • *Experience of working with charity donors or other customer relationship role
  • *Experience of Data inputting
  • *Experience of using a contacts database
  • *Experience of using Microsoft Office (Word, Excel, PowerPoint, Publisher etc
  • *Experience of working in an office environment
  • *Experience of processing payments or donations
  • *Experience of using a CRM database

Desirable

  • *Experience of working in a fundraising role

Additional Criteria

Essential

  • *Willingness to use technology to improve processes
  • *Attention to detail
  • *Positive
  • *Self-reliant
  • *Trustworthy
  • *Efficient and organised
  • *Interested in the charity sector
  • *Driving licence and access to a vehicle is needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Zoe Steer

zoe.steer@Somersetft.nhs.uk

07557012437

Details

Date posted

29 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

184-OL-PU-3040

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT


Supporting documents

Privacy notice

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