Receptionist

Job summary

To work as part of the front of house administration team providing comprehensive administration/reception services including phone duties, data input, scanning, manage and receive telephone calls and messages, always ensuring effective communication and courtesy, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the reception. The post holder will act an ambassador for the service and will be the first point of contact and requires a great deal of flexibility.

Main duties of the job

UTC MIU Main reception Outpatients Wards

To receive telephone calls and messages sensitively always ensuring effective communication and courtesy.

To have the ability to defuse challenging situations in a calm manner.

To liaise effectively with other departments.

To deal with the possibility of having sight of personal medical information regarding friends or relatives, maintaining confidentiality, and delegating this task if necessary.

To deal with telephone enquiries from members of the public, GPs, and staff members from Acute Trusts/Agencies and re-direct as necessary.

To cover switchboard for the hospital out of hours.

To report incidents to Senior Sister/ Admin Team Leader and assist in completion of incident forms, inputting onto computerised system and taking subsequent actions as required.

Please refer to main job description.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.