Job summary
We have an exciting opportunity for a highly motivated and organised Secretary (Band 3) to join our dynamic ADHD administration team based at Glanville House, Bridgwater. This role is vital in ensuring the smooth and efficient running of our service by providing high-quality secretarial and administrative support.
We welcome applications from individuals with strong secretarial and administrative backgrounds who are eager to support service users and clinical teams in delivering high-quality care.
Main duties of the job
Provide comprehensive secretarial services including audio typing, telephone duties, and minute-taking.
Handle all incoming and outgoing communications (post and email) efficiently.
Maintain accurate and confidential client records, both paper and electronic.
Manage petty cash, stationery supplies, and office equipment maintenance.
Organise appointments, meetings, and maintain room booking systems.
Support colleagues during periods of absence and contribute to onboarding new staff.
Ensure a courteous, professional point of contact for all team-related enquiries.
To assist with entering data, using Microsoft Office Packages regarding referrals, appointments, treatment, and reviews.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
This is a varied and flexible role requiring excellent organisational skills and the ability to work well both independently and as part of a team. The successful candidate will be responsible for a wide range of duties, including secretarial support for the ADHD service, and adapting to the changing needs of the team.
You'll work closely with a variety of stakeholders, including clinicians, administration teams across the Trust, service users, carers, and external agencies. As part of our commitment to service development, you will be expected to take initiative, manage multiple priorities, and maintain high standards of confidentiality and professionalism.
Your responsibilities will also include:
Typing and formatting of reports, letters, forms, and minutes whilst maintaining accuracy, appropriate layout, and presentation.
Managing diaries and appointment bookings for clinical staff.
- Supporting the Trust's core values by providing outstanding care and working collaboratively.
This role is ideal for someone who is proactive, patient-focused, and enjoys working in a healthcare environment where no two days are the same.
Job description
Job responsibilities
This is a varied and flexible role requiring excellent organisational skills and the ability to work well both independently and as part of a team. The successful candidate will be responsible for a wide range of duties, including secretarial support for the ADHD service, and adapting to the changing needs of the team.
You'll work closely with a variety of stakeholders, including clinicians, administration teams across the Trust, service users, carers, and external agencies. As part of our commitment to service development, you will be expected to take initiative, manage multiple priorities, and maintain high standards of confidentiality and professionalism.
Your responsibilities will also include:
Typing and formatting of reports, letters, forms, and minutes whilst maintaining accuracy, appropriate layout, and presentation.
Managing diaries and appointment bookings for clinical staff.
- Supporting the Trust's core values by providing outstanding care and working collaboratively.
This role is ideal for someone who is proactive, patient-focused, and enjoys working in a healthcare environment where no two days are the same.
Person Specification
Qualifications
Essential
- Level III Word Processing or Typing qualification.NVQ Level 3 Business Administration Audio Typing.
Experience
Essential
- Experience of setting up and maintaining office systems and procedures that support the smooth running of the department.Knowledge and experience of Microsoft Office Packages.Previous administrative experience.
Desirable
- Experience of contact with users of mental health services.
Additional Criteria
Essential
- Evidence of a good standard of Literacy / English language skillsGood problem solving skills and patience.Organisational and time management abilities.Good telephone and communication skills.
Person Specification
Qualifications
Essential
- Level III Word Processing or Typing qualification.NVQ Level 3 Business Administration Audio Typing.
Experience
Essential
- Experience of setting up and maintaining office systems and procedures that support the smooth running of the department.Knowledge and experience of Microsoft Office Packages.Previous administrative experience.
Desirable
- Experience of contact with users of mental health services.
Additional Criteria
Essential
- Evidence of a good standard of Literacy / English language skillsGood problem solving skills and patience.Organisational and time management abilities.Good telephone and communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
