Hotel Services Supervisor

Job summary

The Hotel Services Supervisor is a pivotal role. The purpose of which is to oversee our small team of Ward Assistants that ensure the care environment is kept clean and in a good state of repair, and our Chefs to ensure a quality, well presented diet for our patients and service users.

To also work with our ward based team to ensure the nutritional needs of our patients are met to optimise their recovery.

To work with the Ward Manager to ensure that the Hotel Services Team are supported and kept up to date with training and development.

To oversee and develop highest quality service that supports the development of new business.

Main duties of the job

Promote a team ethos of providing the highest quality of customer service.

The postholder is required to have excellent interpersonal skill with senior members of staff, patients and members of the public.

Build good working relationship with hotel services team and the ward staff.

Assist the ward manager/nurse in charge in all aspects of hotel services and customer care.

To communicate effectively across a wide range of patients receiving both NHS and private care, including patients attending private patient clinics and research Clinics.

Ability to be calm and sensitive to the needs of patients and relatives and colleagues.

Ability to solve problems.

Must be practical and able to prioritise workload.

Awareness of customer care and quality related issues working in an area that provides care and services for both NHS and private healthcare patients.

Proactive in utilising different styles and methods of communication to respond to differing needs.

Communicate any health and safety issues within the ward environment to the nurse in charge.

Report faults to estates.

Prompt response to, and prioritisation of, email communication.

Ensure deadlines set by the ward manager are met.

Report equipment problems, including, IT to the relevant departments as instructed.

Assist to train other staff within your team. Support temporary staff, ensuring they are oriented to the ward at the start of the shift.

Ability to accommodate change in a rapidly changing environment.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.