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Somerset NHS Foundation Trust

Outpatient Appointments Administrator

The closing date is 10 July 2025

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Job summary

As an Outpatient Appointments Administrator you will receive training and guidance in order to provide support to our Acute Medicine Outpatient Appointments Team at County Hall.

Main duties of the job

You will be responsible for a variety of tasks including the booking and monitoring of outpatient appointments both in a call centre / back office administrative role. You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients and colleagues.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted

26 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Full-time

Reference number

184-OL-OR-2796

Job locations

County Hall

The Crescent

Taunton

Somerset

TA1 4DY


Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

  • As a minimum GSCEs in English Language and Maths or functional skills

Experience

Essential

  • Experience of dealing with patients/customers
  • Proven experience of working well as part of a team
  • Evidence of prioritising workloads/good time management

Desirable

  • Experience of working in a healthcare setting/previous experience of NHS administration processes
  • Minimum 1 year office experience within last 5 years
  • Experience of high volume contacts with patients/customers using the telephone

Additional Criteria

Essential

  • IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
  • Must be able to communicate in English Language, both written and verbally appropriate
  • Excellent communication skills, able to communicate effectively at all levels
  • Ability to maintain good quality professional relationships even when dealing with contentious matters
  • Polite and professional at all times
  • Ability to multi task
  • Ability to organise own time

Desirable

  • Knowledge of medical terminology
  • Working knowledge of in-house hospital systems
Person Specification

Qualifications

Essential

  • As a minimum GSCEs in English Language and Maths or functional skills

Experience

Essential

  • Experience of dealing with patients/customers
  • Proven experience of working well as part of a team
  • Evidence of prioritising workloads/good time management

Desirable

  • Experience of working in a healthcare setting/previous experience of NHS administration processes
  • Minimum 1 year office experience within last 5 years
  • Experience of high volume contacts with patients/customers using the telephone

Additional Criteria

Essential

  • IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
  • Must be able to communicate in English Language, both written and verbally appropriate
  • Excellent communication skills, able to communicate effectively at all levels
  • Ability to maintain good quality professional relationships even when dealing with contentious matters
  • Polite and professional at all times
  • Ability to multi task
  • Ability to organise own time

Desirable

  • Knowledge of medical terminology
  • Working knowledge of in-house hospital systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

County Hall

The Crescent

Taunton

Somerset

TA1 4DY


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

County Hall

The Crescent

Taunton

Somerset

TA1 4DY


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Carly Dunstan

carly.dunstan@somersetft.nhs.uk

01823344963

Details

Date posted

26 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Full-time

Reference number

184-OL-OR-2796

Job locations

County Hall

The Crescent

Taunton

Somerset

TA1 4DY


Supporting documents

Privacy notice

Somerset NHS Foundation Trust's privacy notice (opens in a new tab)