Operational Support Manager, Dermatology

Job summary

The post holder will provide operational support to the SOM ensuring that all medical administrative staff are complying with Referral to Treatment national and local guidelines. Support and take necessary action to ensure patients pathways are progressed to achieve RTT and cancer performance targets which will also involve monitoring of data quality. Respond to PALS concerns and support the formal complaints process ensuring timely responses to concerns raised, undertaking demand and capacity reviews, overseeing the efficiency of rotas and scheduling outpatient activity including theatre activity, and other tasks as the need arises. The post holder will provide day to day management, recruitment, training and leadership to the administration team and will play a key role in the development of the administration service to streamline processes. This will include monitoring adherence to Trust targets and policies, auditing workloads, overseeing appraisals, sickness absence monitoring and performance management.

Main duties of the job

Provide and receive complex or sensitive information relating to staff, patients, relatives or carers which will require agreement and cooperation from colleagues at all levels across the organisation. Communication may be via multiple different means. Ensure effective communication within the administrative teams, to motivate and build staff morale and working relationships. To collate, analyse, prepare and communicate a wide range of information. The post holder is required to work unsupervised; using own initiative and be a specialist for their own area, being able to offer advice and guidance where necessary. Be prepared to share expertise and work flexibly across the Trust if required. Work as part of a team with other disciplines towards shared objectives. Oversee the efficiency of departmental rotas and scheduling, monitor clinic and theatre, utilisation. Using advanced knowledge, to collect data and lead on monitoring and managing RTT and cancer performance in accordance with the access policy. Identifying where actions are required, suggest a range of options available and communicating these as appropriate. Deal with patient, relative, GP and colleague queries or issues which administration teams are unable to resolve. Delegated responsibility for the secretarial budget within area of responsibility, ensure effective use of resources within budgetary constraints, in liaison with the Senior Operational Manager and the Dermatology Finance Manager.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breath-taking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.