Senior Clerical Officer Central Bookings

Job summary

The Maternity Ultrasound bookings and reception has a team of three members of staff booking appointments for Obstetric ultrasound. They are a committed team working together to provide the best possible service to our patients, in a friendly supportive environment. This is a busy role with a high volume of calls and busy reception and would suit a customer care driven individual who is able to use their initiative and can cope with the demands of the service and work effectively as team member.

Main duties of the job

To be responsible on day-to-day basis under guidance and policy, to organise and schedule appointments. Balancing clinical priority, patient needs and service requirements against the need to achieve national waiting time standards.

To book appointments across different sites including Musgrove Park, Bridgwater and Wellington. Appointments are booked via inbound / outbound telephone calls or can be face to face communication with the patients / carer / clinical team or by sending letters. To liaise with modality lead to identify when extra lists are required, or to find spaces for urgent requests when there are no free slots available. To be responsible for the accuracy of patient data they are inputting and ensuring they read all relevant booking information prior to making an appointment. To ensure the patient is given the correct information and that they are given an appropriate appointment. This also includes when required liaising with wards, clinics, and clinicians to arrange appropriate care.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.