Care Co-ordinator

Job summary

The primary role of Somerset end of life Care Coordination Centre SCCC will be arranging packages of care, equipment and night support for patients who wish to remain at home for end of life care.

The post holder will be part of a small team liaising with District Nurses, Hospital discharge teams, and local hospices in order to provide a coordinated approach to delivering patient care in Somerset.

Working in end-of-life care is both challenging and deeply rewarding, offering the opportunity to make a meaningful impact on the lives of others during their most difficult moments. Your well-being is as important to us as the care we provide to our patients. We are committed to creating a supportive environment where you can thrive both professionally and personally.

Main duties of the job

This role is unpredictable and the post holder will very often change from one activity to another as a result of interruptions,you will be supported by a Clinical Lead but will be expected to work with their own initiative within the boundaries of their role.

The service operates 7 days per week and is open from 8am to 6pm Monday to Friday and 10am to 3pm on weekends and bank holidays.

The post holder will be expected to cover weekends and bank holidays on a rotational basis with other team members.

• Process CHC Fast Track referrals following set process
• Source and book care provider and equipment as required.
• Enter all communication onto Computer database, up date records accordingly.
• Receive and process referrals for night support, updating records as required
• Communicating with Patient, family and or health professionals via email or telephone
• Maintain information and report from excel spreadsheets
• Stand in for Clinical lead at agreed meetings
• Dealing with confidential client issues

You may occasionally deal with challenging behaviour, or distressed callers.

The role requires mainly working within an open plan office with substantial VDU and telephone use every day.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.