Job summary
Are you a friendly and organised individual who can help us deliver the very best patient focussed experience? Then talk to us about joining our team. We are looking for a Dental Receptionist/Administrator to be the welcoming face of one of our community dental clinics based in Taunton. Working alongside a colleague, you will be greeting patients, relatives/carers and visitors to our community dentistry service, managing bookings and taking payments where appropriate. Whilst some patients may occasionally exhibit challenging behaviour and require some extra support, your professionalism and empathy will ensure as positive experience as possible for everyone.
Main duties of the job
We are looking for dedicated individuals to welcome our patients, carers, and relatives with warmth and professionalism. Your excellent customer care skills, positive attitude, and proactive approach will ensure effective communication and the extra attention needed for those who require it most.
As a vital member of our clinic's team, you will handle booking and follow-up appointments, developing strong relationships with colleagues in the Single Point of Access to ensure a seamless and smooth patient journey through our service.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
Please see the detailed job description attached for further details about this role. Additional information is available within our recruitment brochure available on our intranet:
www.somersetft.nhs.uk/dental-services/current-vacancies
For a flavour of what working for our service involves, visit the link below to view our video:
https://www.youtube.com/watch?v=4q62-Vf0osQ
We are always keen to meet potential colleagues and if you would like to chat about the role in more detail or visit the clinic prior to a formal application we would be delighted to hear from you. We are holding an open afternoon/evening on Tuesday 11th March, from 13.30 - 18.30, at Taunton Dental Access Centre where this position is based. If you would like to visit, contact erica.boulton@somersetft.nhs.uk / 07771 396042 or drop in.
For a flavour of what working for our service involves, visit the link below to view our video:
https://www.youtube.com/watch?v=4q62-Vf0osQ
Interviews will be held Thursday 27th March at Taunton Dental Access Centre.
Job description
Job responsibilities
Please see the detailed job description attached for further details about this role. Additional information is available within our recruitment brochure available on our intranet:
www.somersetft.nhs.uk/dental-services/current-vacancies
For a flavour of what working for our service involves, visit the link below to view our video:
https://www.youtube.com/watch?v=4q62-Vf0osQ
We are always keen to meet potential colleagues and if you would like to chat about the role in more detail or visit the clinic prior to a formal application we would be delighted to hear from you. We are holding an open afternoon/evening on Tuesday 11th March, from 13.30 - 18.30, at Taunton Dental Access Centre where this position is based. If you would like to visit, contact erica.boulton@somersetft.nhs.uk / 07771 396042 or drop in.
For a flavour of what working for our service involves, visit the link below to view our video:
https://www.youtube.com/watch?v=4q62-Vf0osQ
Interviews will be held Thursday 27th March at Taunton Dental Access Centre.
Person Specification
Qualifications
Essential
- A good standard of education with 3 GCSEs or equivalent.
Desirable
- NVQ Level 3 in Administration or Customer Service or equivalent.
Experience
Essential
- Experience of data entry systems with accurate keyboard skills.
- Experience and competency in using IT software packages -- Microsoft Office, Word, Excel, Outlook
Desirable
- Previous experience of working within a dental service.
- Previous experience of reception duties.
- Previous experience of working in a team.
- Experience of handling patient payments.
- Previous experience of working with patients with Additional needs
Additional Criteria
Essential
- Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance.
Person Specification
Qualifications
Essential
- A good standard of education with 3 GCSEs or equivalent.
Desirable
- NVQ Level 3 in Administration or Customer Service or equivalent.
Experience
Essential
- Experience of data entry systems with accurate keyboard skills.
- Experience and competency in using IT software packages -- Microsoft Office, Word, Excel, Outlook
Desirable
- Previous experience of working within a dental service.
- Previous experience of reception duties.
- Previous experience of working in a team.
- Experience of handling patient payments.
- Previous experience of working with patients with Additional needs
Additional Criteria
Essential
- Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
