Faster Diagnosis Administrator

Job summary

The Faster Diagnosis Administrator will be responsible for ensuring that all cancer referrals received through ERS and C The Signs are dealt with promptly, adhering to departmental policy and Cancer Waiting Times targets and guidance. You will:

Liaise with GPs/referrers to ensure all pertinent information is gathered in order to effectively triage the patient.

Liaise with Faster Diagnosis Nurses to ensure an efficient and timely triage for patients.

Ensure all cancer referrals are registered on PAS including demographical and clinical information.

Ensure sessions are used to the maximum capacity including short notice cancellations.

Ensure daily monitoring of generic email box and managing queries.

Ensure direct bookable referrals are accepted within 24 hours of appearing on the referrals for review worklist -- to meet departmental standard.

Be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling procedures for their speciality across Somerset.

Identify any cases where it is not possible to allocate patients an appointment within the given timescales to the Faster Diagnosis Coordinator, Team Manager and Service Manager -- to enable action to be taken to resolve and the standard to be met.

Provide cover for colleagues during periods of planned Annual leave and sickness as required.

Main duties of the job

*Daily checking of eRS for new referrals, collecting all necessary information and directing as appropriate to the correct Faster Diagnosis Nurse for triage.

*Booking Triage calls and first appointments within trust and national targets.

*Responsibility for dealing with eRS rejections and issues. Communicating back to GPs on rationale and recording appropriately on eRS and PAS.

*Responsibility for maintaining displaced appointments and appointments for booking on a daily basis.

*Accurately recording and updating patient-level data on multiple systems (Maxims, TrakCare, SCR)

*Assisting the Faster Diagnosis Coordinator in investigating any complaints or incidents that may arise in relation to appointments.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.