Job summary
This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.
Main duties of the job
The post holder will be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments and arrange transport for patients.The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationary are ordered and kept stocked up.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Job description
Job responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Person Specification
Qualifications
Essential
- 1) Educated to GCSE level or equivalent
- 2) Good standard of literacy and numeracy and spoken English
- 3) Five GCSEs at Grade A-C or equivalent one of which to English Language
Experience
Essential
- 1) Experience of administrative duties
- 2) Experience of working with the general public
- 3) Experience of working in a health care setting
- 4) Experience in using systems such as maxims.
Additional Criteria
Essential
- 1) Knowledge and understanding of data protection and maintain strict confidentiality
- 2) Excellent Communication skills (written and oral)
- 3) Strong IT skills
- 4) Clear, polite telephone, manner
- 5) Effective time management (planning & organising)
- 6) Ability to work as a team member and autonomously
Person Specification
Qualifications
Essential
- 1) Educated to GCSE level or equivalent
- 2) Good standard of literacy and numeracy and spoken English
- 3) Five GCSEs at Grade A-C or equivalent one of which to English Language
Experience
Essential
- 1) Experience of administrative duties
- 2) Experience of working with the general public
- 3) Experience of working in a health care setting
- 4) Experience in using systems such as maxims.
Additional Criteria
Essential
- 1) Knowledge and understanding of data protection and maintain strict confidentiality
- 2) Excellent Communication skills (written and oral)
- 3) Strong IT skills
- 4) Clear, polite telephone, manner
- 5) Effective time management (planning & organising)
- 6) Ability to work as a team member and autonomously
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
