Job summary
We have an exciting opportunity for an Outpatient Appointments Senior Administrator who has a passion for high quality customer care.
The successful applicant will be working in the Outpatient department at County Hall. Duties will include dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team.
There may also be occasions for the need to cross-cover other areas under Outpatients Admin both at County Hall and Musgrove Park Hospital, so we are looking for an adaptable and flexible individual.
If you are interested in being part of our team, please apply today!
Main duties of the job
The successful applicant will be working in the Outpatient Appointments department, dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team. You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients.
Participate in team and Trust meetings as requested.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
As an Outpatient Appointments Senior Administrator you will receive training and guidance in order to provide support to the Outpatient Admin department at Musgrove Park Hospital.
You will be responsible for a variety of tasks including the booking and monitoring of outpatient appointments both in a call centre setting as well as in a back office administrative role. You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients.
The post holder is required to adhere to Trust Policies and maintain the Trusts values and core standards.
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Job description
Job responsibilities
As an Outpatient Appointments Senior Administrator you will receive training and guidance in order to provide support to the Outpatient Admin department at Musgrove Park Hospital.
You will be responsible for a variety of tasks including the booking and monitoring of outpatient appointments both in a call centre setting as well as in a back office administrative role. You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients.
The post holder is required to adhere to Trust Policies and maintain the Trusts values and core standards.
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
Essential
- Minimum of 5 GSCEs including English Language and Maths or functional skills
- Level 2 qualifications or equivalent level of experience
Experience
Essential
- Experience of working in a healthcare setting/previous experience of NHS administration processes
- Experience of dealing with patients/customers
- Evidence of prioritising workloads/good time management
- Proven experience of working well as part of a team
Desirable
- Minimum 1 year office experience within last 5 years
- Experience of high volume contacts with patients/customers using the telephone
- Supervisory/HR experience
- Planning & Organisational Skills including allocation of workload to a team, prioritising workload for self and others
Additional Criteria
Essential
- IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
- Must be able to communicate in English Language, both written and verbally appropriate
- Excellent communication skills, able to communicate effectively at all levels
- Ability to maintain good quality professional relationships even when dealing with contentious matters
- Polite and professional at all times
- Ability to communicate, allocate and delegate where required
Desirable
- Knowledge of medical terminology
- Working knowledge of in-house hospital systems
Person Specification
Qualifications
Essential
- Minimum of 5 GSCEs including English Language and Maths or functional skills
- Level 2 qualifications or equivalent level of experience
Experience
Essential
- Experience of working in a healthcare setting/previous experience of NHS administration processes
- Experience of dealing with patients/customers
- Evidence of prioritising workloads/good time management
- Proven experience of working well as part of a team
Desirable
- Minimum 1 year office experience within last 5 years
- Experience of high volume contacts with patients/customers using the telephone
- Supervisory/HR experience
- Planning & Organisational Skills including allocation of workload to a team, prioritising workload for self and others
Additional Criteria
Essential
- IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
- Must be able to communicate in English Language, both written and verbally appropriate
- Excellent communication skills, able to communicate effectively at all levels
- Ability to maintain good quality professional relationships even when dealing with contentious matters
- Polite and professional at all times
- Ability to communicate, allocate and delegate where required
Desirable
- Knowledge of medical terminology
- Working knowledge of in-house hospital systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
