Somerset NHS Foundation Trust

Referral Administrator

Information:

This job is now closed

Job summary

We are looking for a dedicated and organised Referral Administrator to join the South Somerset Talking Therapies Team, based at Lower Bracken House, Chard. In this role, you will be responsible for providing efficient and effective administrative support, ensuring the smooth processing of referrals and maintaining accurate records.

Main duties of the job

  • Enter referrals onto our specific patient management system, initiate appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
  • Receive telephone calls, accepting messages on behalf of the team, taking appropriate action where necessary.
  • Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted

21 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year

Contract

Permanent

Working pattern

Full-time

Reference number

184-OL-GR-1657

Job locations

Bracken House

Crewkerne Road

Chard

Somerset

TA20 1YA


Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

  • ECDL or equivalent
  • Good standard of general education to GCSE level or equivalent

Experience

Essential

  • Previous experience of patient booking systems
  • Experience of working in a busy environment

Desirable

  • Experience of working within the NHS or client based environment

Additional Criteria

Essential

  • Knowledge of a full range of secretarial procedures and software programmes
  • Knowledge and understanding of general medical terminology.
  • To work within a team and single handed.
  • Ability to multi-task.
  • Good organisational skills.
  • Excellent verbal and written communication skills
  • with the ability to communicate at all levels with a wide variety of people.
  • Ability to tolerate frequent interruptions and changes of task and conflicting demands.
  • Ability to meet deadlines.
  • Professional telephone manner and ability to interact compassionately with calls from service users regarding clerical issueEvidence of a good standard of Literacy / English language skills
  • Willingness to use technology to improve standards of care and support to our patients
Person Specification

Qualifications

Essential

  • ECDL or equivalent
  • Good standard of general education to GCSE level or equivalent

Experience

Essential

  • Previous experience of patient booking systems
  • Experience of working in a busy environment

Desirable

  • Experience of working within the NHS or client based environment

Additional Criteria

Essential

  • Knowledge of a full range of secretarial procedures and software programmes
  • Knowledge and understanding of general medical terminology.
  • To work within a team and single handed.
  • Ability to multi-task.
  • Good organisational skills.
  • Excellent verbal and written communication skills
  • with the ability to communicate at all levels with a wide variety of people.
  • Ability to tolerate frequent interruptions and changes of task and conflicting demands.
  • Ability to meet deadlines.
  • Professional telephone manner and ability to interact compassionately with calls from service users regarding clerical issueEvidence of a good standard of Literacy / English language skills
  • Willingness to use technology to improve standards of care and support to our patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Bracken House

Crewkerne Road

Chard

Somerset

TA20 1YA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Bracken House

Crewkerne Road

Chard

Somerset

TA20 1YA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Clare Martin

clare.martin@somerseft.nhs.uk

07785451607

Details

Date posted

21 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year

Contract

Permanent

Working pattern

Full-time

Reference number

184-OL-GR-1657

Job locations

Bracken House

Crewkerne Road

Chard

Somerset

TA20 1YA


Supporting documents

Privacy notice

Somerset NHS Foundation Trust's privacy notice (opens in a new tab)