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Scheduler/Receptionist

Somerset NHS Foundation Trust

Information:

This job is now closed

Job summary

We are looking for an enthusiastic, hardworking individual to join our administration team in the Beacon Centre at Musgrove Park Hospital, Taunton, Somerset.

The successful applicant will be part of a small, multi-functional team providing outpatient clinic appointments to our patients together with chemotherapy and radiotherapy treatment slots.

Main duties of the job

We are looking for someone who is adaptable and flexible and when covering main reception be the welcoming face of the department.

The post also includes rotational cover of the Beacon Day Unit reception and processing and booking patient appointments from the booking office.

The department uses Mosaiq, Maxims, EPRO and Q Pulse and training will be delivered on all systems.

If you are interested in working in an interesting, fast paced environment, please consider applying.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Date posted

08 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

184-OL-PU-1606

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Job description

Job responsibilities

This role supports patient pathways by processing and booking patient appointments using multiple systems. This will include outpatient appointments and, following training, chemotherapy and radiotherapy appointments. This role also entails covering the reception desk both in The Beacon Centre Outpatients area and The Beacon Day Unit.

Please see attached Job Description document for further details.

Job description

Job responsibilities

This role supports patient pathways by processing and booking patient appointments using multiple systems. This will include outpatient appointments and, following training, chemotherapy and radiotherapy appointments. This role also entails covering the reception desk both in The Beacon Centre Outpatients area and The Beacon Day Unit.

Please see attached Job Description document for further details.

Person Specification

Qualifications

Essential

  • Good General Education
  • Computer Literate in Microsoft Word, Excel, & Outlook

Desirable

  • ECDL or similar
  • NVQ II or similar qualification in Business Administration

Experience

Essential

  • Dealing with customers/general public.
  • Previous office experience.
  • Use of computers.
  • Ability to work alone or as part of a team.

Additional Criteria

Essential

  • COMMUNICATION SKILLS
  • Evidence of a good standard of Literacy / English language skills
  • Pleasant telephone manner
  • Good Team Worker
  • Ability to communicate with staff at all levels and with patients both verbally and written.
Person Specification

Qualifications

Essential

  • Good General Education
  • Computer Literate in Microsoft Word, Excel, & Outlook

Desirable

  • ECDL or similar
  • NVQ II or similar qualification in Business Administration

Experience

Essential

  • Dealing with customers/general public.
  • Previous office experience.
  • Use of computers.
  • Ability to work alone or as part of a team.

Additional Criteria

Essential

  • COMMUNICATION SKILLS
  • Evidence of a good standard of Literacy / English language skills
  • Pleasant telephone manner
  • Good Team Worker
  • Ability to communicate with staff at all levels and with patients both verbally and written.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Hiring Manager

Dawn Speed

Dawn.Speed@SomersetFT.nhs.uk

01823342680

Date posted

08 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

184-OL-PU-1606

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Supporting documents

Privacy notice

Somerset NHS Foundation Trust's privacy notice (opens in a new tab)