Operational Support Manager

Job summary

An exciting opportunity has arisen in the Medical Service Group for a Operational Support Manager in Respiratory. We welcome applicants who are highly motivated, understand the current challenges for operations within the NHS and have the ability to build strong working relationships in order to influence and change practice.

The Operational Support Manager will work closely with the operational teams to support in delivering a diverse range of operational plans, assisting with data collection/analysis and contributing to operational service delivery and more specifically with the development of a new Digital Clinical System.

The Operational Support Manager will be expected to work flexibly and across the service as well as providing support to other sites in line with the needs of service delivery where appropriate. As this is a cross county role a driving licence and access to a vehicle is required.

Applicants should be able to demonstrate good effective communication, organisational and leadership skills.

Main duties of the job

The post holder will manage the respiratory service Patient Tracking List (PTL) on a weekly basis, join the PTL meetings and provide all necessary updates. They will also manage the DM01 return for the Sleep Service. The post holder will closely monitor and put improvement plans in place for all key performance indicators including clinic utilisation and Did Not Attend (DNA) rates.

The post holder will provide operational support to the Service Manager ensuring that all medical administrative staff are complying with RTT (Referral to Treatment) national and local guidelines. Support and take necessary action to ensure patients pathways are progressed to achieve RTT and cancer performance targets which will also involve monitoring of data quality. Respond to Patient Advice Liaison Service concerns and support the formal complaints process ensuring timely responses to concerns raised, undertaking demand and capacity reviews, overseeing the efficiency of rotas and scheduling outpatient activity (including theatre activity when appropriate), and other tasks as the need arises.

The post holder will provide day to day management, recruitment, training and leadership to the administration team and will play a key role in the development of the administration service to streamline processes. This will include monitoring adherence to Trust targets and policies, auditing workloads, overseeing appraisals, sickness absence monitoring and performance management.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!