Job summary
Join our team in a dynamic front-of-house position where you'll collaborate closely with clinical professionals to ensure our patients receive exceptional care.
We're looking for someone with a keen eye for detail and strong organisational skills to thrive in a fast-paced environment. Outstanding communication and customer service abilities are a must for interacting with colleagues, patients, and their families.
Your top priority will be meeting the needs of our service users, with a strong commitment to delivering the highest standards of customer care.
Main duties of the job
You will serve as the front-of-house representative, welcoming visitors, managing entry to the ward, signing in and distributing keys to professionals, and handling telephone inquiries.
Additionally, you will be responsible for maintaining a tidy and organised reception area, as well as ensuring that office supplies and stationery are ordered and adequately stocked.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job description
Job responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Job description
Job responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Person Specification
Qualifications
Essential
- GCSE level English and Maths
Desirable
- NVQ 3 or RSA Stage III Word Processing/Typing or equivalent
- ECDL (or equivalent)
- Medical knowledge or relevant NHS job experience
Experience
Essential
- Experience of general clerical and administration duties
Desirable
- Experience of setting up and maintaining office systems and maintaining office systems and procedures that support smooth running of the department
- Experience of contact with users of mental health services
- Experience of working with people with mental health difficulties
Additional Criteria
Essential
- Compassionate with exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic
- Listens to others views respecting and valuing individual patient needs
- Able to take instruction and direction and work effectively as part of a team
- Ability to record and retrieve information on charts and paper and electronic patient records.
- Able to demonstrate a good standard of English language
- Sound and accurate written communication skills
- Excellent telephone skills
- Ability to recognise and manage challenging situations in a calm and professional manner
- High standards of written communication skills with the ability to use email and internet
- Ability to deal with distressed service users and carers etc in a calm manner
Person Specification
Qualifications
Essential
- GCSE level English and Maths
Desirable
- NVQ 3 or RSA Stage III Word Processing/Typing or equivalent
- ECDL (or equivalent)
- Medical knowledge or relevant NHS job experience
Experience
Essential
- Experience of general clerical and administration duties
Desirable
- Experience of setting up and maintaining office systems and maintaining office systems and procedures that support smooth running of the department
- Experience of contact with users of mental health services
- Experience of working with people with mental health difficulties
Additional Criteria
Essential
- Compassionate with exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic
- Listens to others views respecting and valuing individual patient needs
- Able to take instruction and direction and work effectively as part of a team
- Ability to record and retrieve information on charts and paper and electronic patient records.
- Able to demonstrate a good standard of English language
- Sound and accurate written communication skills
- Excellent telephone skills
- Ability to recognise and manage challenging situations in a calm and professional manner
- High standards of written communication skills with the ability to use email and internet
- Ability to deal with distressed service users and carers etc in a calm manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
