Booking Office Assistant

Job summary

Are you an organised, friendly, and proactive individual looking for an opportunity in healthcare administration? We are seeking a Booking Office Assistant to join our Musculoskeletal (MSK) Physiotherapy Outpatient Team. This role is crucial in providing excellent administrative support and ensuring a seamless experience for patients and staff.

Main duties of the job

• Managing bookings, rescheduling appointments, and maintaining patient records using IT systems such as RiO, TrakCare, and Maxims.
• Handling referrals and coordinating appointments via telephone, email, and other platforms.
• Supporting clinic efficiency by optimising appointment slots and assisting with administrative tasks.
• Acting as the first point of contact for patients and visitors, providing excellent customer service

Why Join us?

At Somerset NHS Foundation Trust, we pride ourselves on our values of kindness, respect, and teamwork. You will be part of a dedicated team committed to improving patient care and making a positive impact on the community.

If you are enthusiastic, organised, and eager to contribute to the success of our MSK Physiotherapy Team, we would love to hear from you!

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!