Team Administrator

Job summary

To work as a member of the Intensive Dementia Service, providing an alternative to hospital admission for people with dementia.

The post holder may be required to work flexibly at times to meet the needs of the service.

To provide efficient administrative support within the Intensive Dementia Service.

To communicate with patients and carers in order to arrange appointments and provide information.

To ensure the timely return of statistical data as required

Main duties of the job

To help develop, organise and implement office systems that ensure waiting times are monitored and adhered to, including filing, post messages etc.

To provide information to patients, staff, carers, relatives, GPs, Community Mental Health Teams, relating to appointments, care, the service and meetings, verbally, by telephone, face to face or written, in a tactfully and courteous manner, often requiring non-clinical advice, involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.

To establish and maintain good working relationships with all disciplines of staff within the team.

Participating in appropriate meetings, training and service development.

Assisting with ensuring there are appropriate staff on duty.

To organise and prioritise own routine and non routine daily workload.

Undertake necessary follow up action arising from meetings.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will be able to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!