Job summary
Digital delivery is at the forefront of providing ongoing support and maintenance for our clinical and non clinical digital systems together with the implementation and deployment of new digital systems.
We are looking for a Digital Service Manager to help us drive the service forwards, responsible for the development and delivery of a high quality digital support service. You will join our dynamic multi-disciplinary team.
The role is full time and offers the opportunity for hybrid working.
Main duties of the job
As the Digital Service Delivery Manager, you will provide advanced support to all aspects of work relating to the delivery of a high quality digital support service, ensuring and maintaining robust processes and procedures within the following areas: Service Desk, Systems Support, Data Quality, System Configuration, Release Management.
You will become a key member of the management team, providing updates and assurance to the wider digital service for the areas of responsibility.
Previous experience of delivering high quality digital support services within a complex environment, managing multiple critical and non clinical systems is essential.
About us
As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.Somerset offers the countryside and the cosmopolitan -- there is truly something for everyone!
Job description
Job responsibilities
Please refer to the attached Job Description and Persons Specification for more information about this role.
Job description
Job responsibilities
Please refer to the attached Job Description and Persons Specification for more information about this role.
Person Specification
Qualifications
Essential
- Educated to degree level, and/or have an appropriate level of training and experience in providing digital support services
- IT Service qualification e.g. ITIL
- Evidence of continued professional development
Desirable
- Programme and Project Management qualification e.g. MSP, PRINCE2 or similar
Experience
Essential
- Experience of leading clinical safety investigations and contributing to clinical safety assessment reviews within the remit of digital systems
- Experience of leading and managing multiple teams to deliver business and clinical critical digital systems
- Significant experience of working at a senior manager level in the NHS, with hands on delivery and management of complex systems
- Significant demonstrable experience of managing multiple projects/priorities and meeting deadlines
- Specialist knowledge and experience of how systems can support colleagues in the treatment/care of patients/clients
- Experience of working in a change environment with multiple stakeholders and suppliers to secure engagement to deliver change
- Experience of writing complex reports and undertaking assurance activities in line with best practice
- Working in partnership with multiple stakeholders to achieve common objectives and delivery of high-quality services
Additional Criteria
Essential
- Problem solving skills and ability to respond to sudden unexpected demand, good operational thinker with strategic awareness
- Excellent analytical and problem-solving skills with ability to analyse, interpret and resolve issues
- Ability to present information in a meaningful manner to non-technical audience, as well as analyse, present and interpret data from a number of different sources
- High level of interpersonal, verbal, listening and written skills
- Ability to negotiate with, persuade and influence a range of stakeholders, both internal and external
Person Specification
Qualifications
Essential
- Educated to degree level, and/or have an appropriate level of training and experience in providing digital support services
- IT Service qualification e.g. ITIL
- Evidence of continued professional development
Desirable
- Programme and Project Management qualification e.g. MSP, PRINCE2 or similar
Experience
Essential
- Experience of leading clinical safety investigations and contributing to clinical safety assessment reviews within the remit of digital systems
- Experience of leading and managing multiple teams to deliver business and clinical critical digital systems
- Significant experience of working at a senior manager level in the NHS, with hands on delivery and management of complex systems
- Significant demonstrable experience of managing multiple projects/priorities and meeting deadlines
- Specialist knowledge and experience of how systems can support colleagues in the treatment/care of patients/clients
- Experience of working in a change environment with multiple stakeholders and suppliers to secure engagement to deliver change
- Experience of writing complex reports and undertaking assurance activities in line with best practice
- Working in partnership with multiple stakeholders to achieve common objectives and delivery of high-quality services
Additional Criteria
Essential
- Problem solving skills and ability to respond to sudden unexpected demand, good operational thinker with strategic awareness
- Excellent analytical and problem-solving skills with ability to analyse, interpret and resolve issues
- Ability to present information in a meaningful manner to non-technical audience, as well as analyse, present and interpret data from a number of different sources
- High level of interpersonal, verbal, listening and written skills
- Ability to negotiate with, persuade and influence a range of stakeholders, both internal and external
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
