Job summary
The role will be required to provide efficient and effective administrative duties to the Sedgemoor integrated teams which includes the District Nurses, Community Rehabilitation Service and Older Persons Mental Health.The team member will also provide flexible administrative support to the Integrated Hub, this will include answering calls from the general public, hospitals and other Health Care Professionals.The post requires flexibility and the ability to provide a wide range of administrative duties as the services develop. You will be required to provide administrative support across all of our 6 bases within Sedgemoor. Therefore, access transport is essential.
Main duties of the job
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
Ordering of stores and processing of deliveries and stock rotation.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary whilst on the hub.Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely mannerProcess urgent referrals and arrange appropriate outpatient appointments in the community and ambulatory clinic.Participate in team and Trust meetings as requested.
Organising servicing and repairs of equipment.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job description
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Job description
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
Essential
- RSA Stage III word processing/typing or equivalent/NVQ 3 business and administration or working towards within agreed time scale
Experience
Essential
- Knowledge of information technology packages including Microsoft Word, Excel, Outlook
- Evidence standard of a good of Literacy / English language skills
- Excellent verbal and written communication skills
- Compassionate -- exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
- Ability to prioritise own workload and keep to deadlines
- Ability to recognise and manage challenging situations in a calm and professional manner
- Ability to work under pressure
- Ability to produce accurate and concise work
- Able to take instruction and direction and work effectively as part of a team
- Accuracy and grammatical awareness
- Good problem solving skills and patience
- Act in ways that support equality and diversity
- Ability to spend periods of time sitting down to use VDU. Ability to operate machines, e.g. scanner and photocopier
- Willingness to use technology to improve standards of care and support to our patients
- Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
- Access to transport to travel in connection with the post to attend meetings or training events across the country.
- Ability to work flexibly across a 7 day period
- Outstanding care Listening and leading Working together
Desirable
- Experience of using electronic systems e.g. RiO, Integra, Formeo, E-roster, ICE
Additional Criteria
Desirable
- Ability to take minutes
- Experience of co-ordinating meetings
Person Specification
Qualifications
Essential
- RSA Stage III word processing/typing or equivalent/NVQ 3 business and administration or working towards within agreed time scale
Experience
Essential
- Knowledge of information technology packages including Microsoft Word, Excel, Outlook
- Evidence standard of a good of Literacy / English language skills
- Excellent verbal and written communication skills
- Compassionate -- exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
- Ability to prioritise own workload and keep to deadlines
- Ability to recognise and manage challenging situations in a calm and professional manner
- Ability to work under pressure
- Ability to produce accurate and concise work
- Able to take instruction and direction and work effectively as part of a team
- Accuracy and grammatical awareness
- Good problem solving skills and patience
- Act in ways that support equality and diversity
- Ability to spend periods of time sitting down to use VDU. Ability to operate machines, e.g. scanner and photocopier
- Willingness to use technology to improve standards of care and support to our patients
- Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
- Access to transport to travel in connection with the post to attend meetings or training events across the country.
- Ability to work flexibly across a 7 day period
- Outstanding care Listening and leading Working together
Desirable
- Experience of using electronic systems e.g. RiO, Integra, Formeo, E-roster, ICE
Additional Criteria
Desirable
- Ability to take minutes
- Experience of co-ordinating meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
